Mountain View, California (December 07, 2010): eGain (NASDAQ: EGAN), the leading provider of cloud and on-site customer interaction hub software, today announced the immediate availability of eGain Multisearch, a unique, all-in-one search technology for web self-service and the multichannel contact center. Embedded in the eGain SelfService™ and eGain KnowledgeAgent™ products, eGain Multisearch delivers unprecedented ease of navigation, superior content findability, and result relevance, while improving contact center productivity and best-practice compliance. With this innovative capability, eGain SelfService and eGain KnowledgeAgent become the most comprehensive solutions in the industry for customer service knowledge management.
Key capabilities of eGain Multisearch include:
“Knowledgebase self-service for customers and contact center agents is an essential component of any best-practice customer service framework,” said Johan Jacobs, Research Director at Gartner. “Multiple search methods to find answers in an array of content sources—such as corporate knowledge, agent knowledge, social knowledge, hosted community knowledge, partner knowledge and online public knowledge—will improve the relevance of search responses dramatically.”
“eGain Multisearch turbocharges the simple search box with intelligent navigation and sophisticated retrieval technologies,” said Ashu Roy, Chairman and CEO for eGain. “Building on eGain’s Knowledge Management success, it will further help relieve search burden for customers and agents alike.”
Details of eGain Multisearch, eGain SelfService, and eGain KnowledgeAgent are available at:
eGain (NASDAQ: EGAN) is the leading provider of cloud and on-site customer interaction hub software. For over a decade, hundreds of the world’s largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs (CIHs). Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, optimize service processes end to end, increase sales, and enhance contact center performance.
Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter at http://twitter.com/egain and Facebook at http://facebook.com/egain.
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.