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eGain expands in Europe to address demand for innovative customer service solutions

New strategic partnerships to develop and deliver advanced customer care capabilities across key European regions

Slough, UK (March 17, 2010) – eGain (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software on-premise or on-demand, today announced it is extending its European presence with two new strategic partnerships. The relationships with SCHOLAND & BEILING| Partner and Novabase will expand eGain’s market penetration in German-speaking and Iberian markets, enabling enterprises in continental Europe to provide world-class customer experiences, powered by eGain’s multichannel customer service and knowledge management software..

Andrew Mennie, general manager, eGain EMEA said, “As companies strive to provide seamless cross-channel customer service experiences, the demand for unified customer service and knowledge management solutions will continue to increase in EMEA, and this is particularly prevalent in the telecoms sector today. We value the intrinsic market knowledge of SCHOLAND & BEILING| Partner and Novabase, and it is by combining this with eGain’s product expertise that we are able to maintain our position as market leaders.”

Novabase will serve the Iberian market across multiple industry sectors, including financial services and telecoms. As one of the fastest-growing companies in the European IT sector and the largest Portuguese company in this arena, Novabase is in the perfect position to leverage a close partnership with eGain.

The partnership with SCHOLAND & BEILING| Partner sees the two companies embark on a joint venture, edgetec GmbH & Co.KG, to deliver multichannel customer service and knowledge management solutions across German-speaking markets.

“We continue to work with leading complementary providers in key regions to bring end-to-end solutions to clients. We are committed to expanding eGain’s partner base to enable resellers, systems integrators and other partners to harness this exciting market opportunity,” concluded Mennie.

About eGain

eGain (OTCBB: EGAN.OB) is the leading provider of multichannel customer service and knowledge management software for on-site or on-demand deployment. For over a decade, hundreds of the world’s largest companies have relied on eGain to transform their traditional call centres, help desks and web customer service operations into customer interaction hubs (CIHs). Based on the Power of One™, a common platform for multichannel interaction management and knowledge management, eGain solutions help improve customer experience and optimize contact centre performance.

Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter at @eGain ( and Facebook at (

Media contact:

Jennifer Manning
Cohesive Communications
Phone: +44 (0)1291 626200