Slough, July 14th 2010 – eGain (OTC BB: EGAN.OB), the leading provider of on-site and on-demand multichannel customer service and knowledge management software, today announced that it has extended its European presence with a new strategic partnership in Benelux.
eGain’s new business partner in the region is Customer Xs, the customer information solutions specialist. Complementing eGain’s award-winning solutions, Customer Xs brings proven technical services and an intimate knowledge of local market conditions to the collaboration.
“We’re experiencing increasing demand, right across EMEA, for solutions which unify customer service and knowledge management platforms,” said Andrew Mennie, general manager of eGain EMEA. “Businesses are recognising that excellent customer service underpins the brand experience. Customer Xs is a specialist in this field and is in the perfect position to harness the exciting market opportunity for true multichannel customer service in Benelux.”
Cees Zwezerijn, founder and CEO of Customer Xs, said, “When accurate and real-time information is made available to customers and agents, more decisions can be taken and greater numbers of transactions completed. This is critical for our clients. eGain’s unified platform allows us to harvest and process this data from every communications channel. By pooling web self-service, web chat, email, telephone conversations and social networking sources, eGain allows for informed dialogue between the customer and the organisation, so providing improved customer service efficiency.”
“Customer Xs will proactively promote eGain in the Benelux region,” added Mennie. “This partnership further enhances our presence in our key markets. Working together, we are committed to providing customer service excellence for organisations across Europe.”
eGain has been actively extending its channel network across EMEA in the last six months. The appointment of Customer Xs follows partnerships with SCHOLAND & BEILING| Partner in German-speaking countries and Novabase in Iberian markets.
eGain (OTCBB: EGAN.OB) is the leading provider of multichannel customer service and knowledge management software for on-site or on-demand deployment. For over a decade, hundreds of the world’s largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs (CIHs). Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, optimize service processes end to end, increase sales, and enhance contact center performance.
Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter (http://twitter.com/egain) and Facebook (http://facebook.com/egain).
Customer Xs is the leading specialist in opening up and giving access to customer information. Using a one-stop-shopping model, Customer Xs advises on, integrates, implements and optimises organisations’ data systems and communication channels, resulting in an overall picture of customer contacts and channels. Customer Xs is part of the Communication & Interaction Group and is located in Amersfoort in the Netherlands. Find out more at www.customerxs.nl.
Phone: +44 (0)1291 626200