Slough, UK, 14th July, 2009: eGain Communications Corporation (OTC BB: EGAN.OB), the leading provider of on-site and on-demand multichannel customer service and knowledge management software, today announced Atos Origin as a new channel partner in The Netherlands. The relationship will enable both eGain and Atos Origin to tap into the huge market opportunity in The Netherlands for multichannel customer service. Clients will benefit from easy access to world class customer service solutions, a result of combining eGain’s award-winning technology for customer service and contact centre knowledge management with Atos Origin’s strong systems integration and implementation capabilities.
Atos Origin develops, implements and operates ICT solutions for large multinational clients in carefully targeted industry sectors. With a focus on customer contact and CRM solutions, Atos Origin identified a strong opportunity for eGain’s product suite across several industry sectors in The Netherlands, including finance, telecoms, utilities and Government.
Sjoerd Homminga, Senior ICT Consultant at Atos Origin commented, “eGain will help us meet the growing demand for unified customer contact and CRM solutions in The Netherlands. By combining eGain’s award-winning solution with our proven implementation capabilities, we will be able to offer the most comprehensive customer service solution to our client base. Our business approach is based on establishing long-term partnerships to encourage success through mutual benefit and we are confident the strategic partnership with eGain will achieve this.”
eGain and Atos Origin are already collaborating on a joint proposal for the improvement of email services at a large international company.
“eGain is delighted to team up with Atos Origin,” said Andrew Mennie, General Manager, eGain EMEA. “Our alliance enables eGain to continue its drive into the European market. Working together, we will enable customer service excellence for enterprise businesses throughout The Netherlands.”
eGain (OTCBB: EGAN.OB) is the leading provider of multichannel customer service and knowledge management software for on-site or on-demand deployment. For over a decade, hundreds of the world’s largest companies have relied on eGain to transform their traditional call centres, help desks and web customer service operations into customer interaction hubs (CIHs). Based on the Power of One™, a common platform for multichannel interaction management and knowledge management, eGain solutions help improve customer experience and optimize contact centre performance.
Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.egain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA) or +91-(0)-20-6608-9200 (APAC).Contact:
Carina Parmer / Jennifer Manning
Phone: 01291 626200