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eGain names Carone as specialist channel partner in UK

Relationship will fulfill market need for robust customer service solutions in B2C sectors

Slough, UK (October 12, 2009): eGain Communications Corp. (OTC BB: EGAN.OB), the leading provider of on-site and on-demand multichannel customer service and knowledge management software, today announced Carone Web Solutions as a new channel partner in the UK. Carone has introduced eGainMail™, eGain CallTrack™ and eGainChat™ to its e-service product portfolio.

Carone is an e-service specialist focused on providing best-in-class customer service solutions to its growing B2C client base. Geoff Turner, director of Carone, views eGain as an important ally in addressing the rising demand for contact centre efficiency; “eGain’s contact centre software supports our business focus and direction perfectly. They provide the unified approach to e-service technology our customers demand. In particular, we’ve experienced rising success in the e-gaming and e-commerce industries. I’m confident the addition of eGain’s award-winning products will help us add even greater value and continue our growth in these lucrative markets.”

In addition to eGain’s superior technology, Carone found eGain’s channel partner support and flexible customer engagement process compelling. “I was very impressed by how quickly we were able to migrate customers over to the new eGain system,” explained Turner. “For one particular customer, eGain helped us migrate from its incumbent on-demand CRM vendor solution in less than two weeks. That’s the kind of commitment and flexibility our customers want.”

“eGain is delighted to work with Carone,” said Andrew Mennie, general manager at eGain EMEA. “Carone has a proven track record of delivering successful, flexible and tailored projects. For this reason it has become a preferred e-service partner for a broad client base. Our technologies and services are complementary in supporting the evolving customer service needs of today’s consumers and we look forward to continuing to evolve this partnership.”

 

About eGain

eGain (OTC BB: EGAN.OB) is the leading provider of multichannel customer service and knowledge management software for in-house or on-demand SaaS deployment. For more than a decade, the world’s largest companies have relied on eGain to transform their traditional call centres, help desks, and web customer service operations into multichannel customer interaction hubs. Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, these hubs enable dramatically improved customer experience, end-to-end service process efficiencies, increased sales, and enhanced contact centre performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit www.eGain.com or call the company’s offices: London: +44 (0) 1753 464646, Dublin: +353 1 8472290, United States: +1 800 821 4358.

About Carone Web Solutions

Carone Web Solutions is an organisation focused on improving the customer experience for B2C clients. Offering capabilities in four keys areas: multi-channel contact centre management; online customer experience; online optimisation and email marketing, Carone works closely with clients to assist organisations in delivering the leading industry software applications in these respective areas.

Carone Web Solutions prides itself on the expert knowledge of its staff, quality of its deliverables, methodologies and processes and the open, honest and trusting relationships over the years with our partners and clients alike. Its expertise, knowledge and proven track record of delivering successful, flexible and tailored projects has also led to Carone becoming a preferred partner for the applications it provides.

Headquartered in Newcastle upon Tyne, UK, Carone deploy to the UK, Europe and the USA. Carone’s enterprise customers work with them on inbound and outbound communication to create a customer experience differentiation.

For Further Information Contact:

Carina Parmar/Jennifer Manning
Cohesive Communications
Phone: +44 (0)1291 626200
Email: egain@cohesive.uk.com