Slough, UK. January 08, 2009: eGain (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software on-premise or on-demand, today announced a new channel partner in UK and Ireland. The relationship with Calyx Group, the leading independent provider of end-to-end Information and Communications Technology (ICT) solutions in the UK and Ireland, is set to strengthen eGain’s regional market penetration and help meet the increasing customer demand for unified multichannel customer service solutions.
The partnership sees Calyx extend its broad ICT portfolio into the knowledge management and multi-channel customer service arena with eGain’s comprehensive solution for customer service management. Tom O’Neill, Head of Professional Services, Enterprise Division at Calyx comments:
“In light of the current economic climate, customer service has become a key differentiator for our end-users and unified customer service technology such as eGain’s has become an essential enabler for customer service excellence. As businesses strive to provide seamless cross-channel customer service experiences, eGain’s award-winning customer service software will add enormous value to our customers.”
With over 20 years experience, Calyx offers the best in class stand alone ICT products and services (hardware & software products, network services, professional services and support and managed services), while now also providing complete end-to-end solutions in both the UK and Ireland. This end-to-end ICT solutions life cycle management capability enables Calyx to offer new and existing customers a range of complementary products and services. The ability to generate new business through shared services within its existing customer base is a key target for Calyx going forward.
Ray Connolly, Sales Director at eGain, concludes, “Calyx has the breadth of capability and depth of expertise to take care of every aspect of ICT through its entire lifecycle. Calyx’s success is based on long-term customer relationships and this, coupled with their strong reputation in the market, made Calyx an obvious partner choice for us. We are more than confident that this relationship will serve to further strengthen our penetration of the UK and Irish markets, and we look forward to working closely with Calyx far into the future.”
eGain (OTC BB: EGAN.OB) is the leading provider of multichannel customer service and knowledge management software for in-house or on-demand deployment. For over a decade, hundreds of world’s largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel Customer Interaction Hubs (CIH). Based on the Power of One™ – the concept of one unified platform for customer interaction and knowledge management – eGain solutions help improve customer experience, optimize end-to-end service processes, increase sales, and enhance contact center performance.
Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
Calyx is the number one, independent, single source provider of end-to-end Information and Communications Technology (ICT) in Ireland and the United Kingdom. Established in 2002 and under private ownership since 2007, Calyx now employs over 500 staff across twelve different locations with turnover in excess of £100 million. A complete solutions provider, Calyx provides hardware & software products, network services, professional services and support and managed services.
For further information, contact:
Tel: +1 408-636-4505
Jennifer Manning / Victoria Morgan
Tel: +44 1291 626200
Tel: +353 (0) 1 4980361