Mountain View, Calif. (February 26, 2009): eGain Communications Corporation (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, on-site and on-demand, announced today that KMWorld (www.kmworld.com) has included eGain in its 2009 list of “100 Companies that Matter in Knowledge Management.”
KMWorld’s list is selected by knowledge management practitioners, theorists, analysts, vendors, and customers and represents the list of vendors that make the most impact in knowledge management.
“Being included in the KMWorld list for the third consecutive year reinforces eGain’s track record as a pioneer and innovator in knowledge management,” said Ashu Roy, Chairman and CEO of eGain. “With our unified, multichannel knowledge management solution, companies are able to provide consistent, effective, and efficient customer service across interaction channels, while driving down costs.”
“Each company embodies as part of its culture agile and limber execution of its mission, embracing a spirit of both adaptability and innovation,” said Hugh McKellar, KMWorld editor in chief.
eGain’s knowledge management solution offers comprehensive capabilities for knowledge capture, adaptive content management, the industry’s broadest choice of access methods, and easy integration with existing enterprise content assets. The solution is an integral part of eGain® Service™, an award-winning software suite for multichannel customer service and knowledge management.
The 2009 list of “100 Companies that Matter in Knowledge Management” will be published in the March issue of KMWorld magazine.
The leading information provider serving the Knowledge, Document and Content Management systems market, KMWorld informs more than 50,000 subscribers about the components and processes-and subsequent success stories-that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc.
eGain (OTC BB: EGAN.OB) is the leading provider of multichannel customer service and knowledge management software for in-house or on-demand deployment. For over a decade, hundreds of world’s largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel Customer Interaction Hubs (CIH). Based on the Power of One™—the concept of one unified platform for customer interaction and knowledge management—eGain solutions help improve customer experience, optimize end-to-end service process, increase sales, and enhance contact center performance.
Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
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