Mountain View, CA (April 15, 2009): eGain Communications Corporation (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, on-site and on-demand, today announced that CRM magazine has named the company as the “One to Watch” in the Web Self-Service category of the 2009 Service Awards.
The selection was based on a combination of measures that included revenue, year-over-year growth, reputation in customer satisfaction, depth of functionality, and company direction.
“eGain was selected for this recognition because it provides a comprehensive solution for web self-service, which helps businesses not only boost customer experience but also reduce customer service costs,” said David Myron, Editorial Director at CRM magazine.
For over 15 years, eGain has been enabling enterprise companies around the globe provide superior web self-service experiences. eGain® SelfService™ enables organizations to offer multimodal web self-service through the industry’s broadest set of information access methods including dynamic FAQs, search, browse, guided help, and chatbots. It also provides a seamless transition from self-service to agent-assisted service through a common platform for customer interaction and knowledge management.
eGain was the first company to introduce an emotionally intelligent multilingual chatbot as well as guided web self-service, using Case-Based Reasoning (CBR) technology. Furthermore, eGain SelfService has been proven in on-site and on-demand deployments for over a decade. Details of eGain’s web self-service solution are available at: http://www.egain.com/products/web_self-service.asp.
“eGain is a trail-blazer in web self-service with many industry-first innovations,” said Ashu Roy, Chairman and CEO of eGain. “We are pleased to be selected as the ‘One to Watch’ in web self-service by CRM magazine, a premier publication.”
An expanded version of the results have been published in the April 2009 issue of CRM magazine-available in print and in digital format.
CRM magazine is the leading publication of the customer relationship management industry, covering sales, marketing, customer service, and strategy. The magazine also administers and hosts the annual CRM Evolution conference. Each of these properties is designed to serve customer-centric business initiatives, and leaders who recognize CRM as a key strategy for creating enhanced customer value in any industry. For more information about the magazine, its editorial calendar, or CRM in general, please visit us on the Web at http://www.destinationCRM.com, or on Twitter at @CRM (http://twitter.com/CRM) and @destinationCRM (http://twitter.com/destinationCRM). The destinationCRM Web site (which is updated daily) and the monthly magazine are properties of CRM Media, a division of Information Today, Inc.
eGain (OTC BB: EGAN.OB) is the leading provider of multichannel customer service and knowledge management software for on-site or on-demand deployment. For over a decade, hundreds of the world’s largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs (CIHs). Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, optimize service processes end to end, increase sales, and enhance contact center performance.
Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
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