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eGain Announces Promotion for Easy and Cost-Effective Switch to Its Award-Winning Customer Service Solution

Company launches eGain SafeSwitch™ Program to enable seamless switch to providing best-in-class customer service and avoiding costly and disruptive upgrades

Mountain View, CA (June 25, 2009): eGain Communications Corporation (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, on-site and on-demand, today launched a program that will allow enterprises with obsolete and non-integrated systems for customer service management to easily switch to eGain’s top-rated solution for multichannel customer service. The promotion is available immediately to US and Canadian businesses that have existing on-site deployments from the vendors listed later in this announcement.

Enterprises with legacy, non-integrated customer service products face non-existent product road maps or costly, forklift upgrades to new unproven versions. eGain provides an established, cost-effective alternative with eGain Service™, the industry’s most comprehensive customer interaction hub software suite. It offers rich next-generation web self-service, chat, co-browsing, email, SMS, fax, postal mail and notification management, call tracking and resolution, knowledge management, and service fulfillment capabilities on a common platform. Unlike CRM generalists, eGain has focused exclusively and consistently on enterprise customer service needs, delivering unified, best-of-breed customer service applications on a single platform.

To make it easy for businesses to move to eGain, the company is launching the eGain SafeSwitch Program. Here are the details:

  • Incumbent on-site software deployments that qualify for this program include those from the following vendors:
    • Brightware / FirePond
    • Colloquis
    • Kaidara
    • KANA
    • KNOVA / Consona
    • Mustang / Quintus
    • noHold
    • Talisma
  • No license fee for acquiring eGain software to replace existing vendor licenses, one for one. The client will pay the ongoing support fee.
  • Proven, rapid, and low-cost adapter-based upgrade to eGain Service. Typical conversion effort would be in weeks, not months.

“Businesses are actively replacing dead-end vendor products in favor of cost-effective, leading-edge platforms for unified multichannel customer service.” said Ashu Roy, CEO of eGain. “Our SafeSwitch Program will make the decision even easier for them.”

How to Get Additional Information

To qualify for the eGain SafeSwitch Program, visit to submit an inquiry or call 1-800-821-4358 in the US and Canada.

For more information about eGain Service, visit:


About eGain

eGain (OTCBB: EGAN.OB) is the leading provider of multichannel customer service and knowledge management software for on-site or on-demand deployment. For over a decade, hundreds of the world’s largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs (CIHs). Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, enable self-service adoption, optimize service process end to end, increase sales, and enhance contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in North America, EMEA, and APAC. To find out more about eGain, visit or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).


Note: eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.


eGain media contact:

Connie Pheng
eGain Communications Corporation
Phone: 650-230-7449