Mountain View, CA (January 16, 2009):
eGain is the leading provider of multichannel customer service and knowledge management software for in-house or on-demand deployment. For more than a decade, the world’s largest companies have relied on eGain to transform their traditional call centres, help desks, and web customer service operations into multichannel customer interaction hubs. Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, these hubs enable dramatically improved customer experience, end-to-end service process efficiencies, increased sales, and enhanced contact center performance.
Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and Asia Pacific, and serves hundreds of enterprise customers worldwide. To find out more about eGain, visit www.eGain.com or call the company’s offices: 800-821-4358 (US headquarters), 1753-464646 (UK and Continental Europe).
ICMI provides in-depth, unbiased content on customer contact strategies, operations, technology and people management issues. Additionally, editorial includes essential resources, advice, practices and solutions to help contact centers provide cutting-edge customer services, optimize contact center resources, minimize costs and maximize the value that their organizations bring to their customers. Subject matter also covers global best practices and offers instructional articles that cover the four key call center areas: people management, operations management, strategy and leadership and technology management.
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