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Todd Rulon-Miller joins eGain as Senior Vice President of worldwide marketing

Executive Brings Experience in Enterprise Software, Web-Based Solutions

SUNNYVALE, CALIF, February 28, 2002 — eGain Communications Corporation (NASDAQ: EGAN), a global provider of eService software, today announced the appointment of Todd Rulon-Miller as senior vice president of worldwide marketing. In this new role, Rulon-Miller will provide leadership and direction for eGain’s global marketing activities, consulting with eGain’s executive team, and working closely with eGain’s recently hired senior vice president of worldwide sales, Arnold Adriaanse.

The arrival of the two executives signals eGain’s intention to take a larger leadership role in the growing eService market. Most industry experts predict that by 2005, consumers will use email and the Web as often as they do the phone for customer service — and eGain intends for its software to be the enabling technology.

“We are extremely pleased to have Todd join our executive team,” said Gunjan Sinha, president of eGain. “His enterprise sales and marketing experience will be of great value to eGain as we look to achieve our worldwide business goals. ”

“eGain is well-positioned to lead the eService market — a segment that Gartner predicts will grow fivefold over the next 24 months,” said Rulon-Miller. “I am very excited to assist in this effort. We have the products, the people, and the resources to eclipse the competition — both with our technology, and overall business.”

Rulon-Miller is a seasoned executive with over 25 years of success in sales, marketing, and business development, focusing on enterprise-scale solutions and the integration of the Web into corporate business processes. Among his executive career highlights, Rulon-Miller served as senior vice president of worldwide sales at Netscape Communications (now a subsidiary of America Online, Inc.), where he grew the annual sales revenue from zero to $600 million in less than three years. At its peak, Rulon-Miller’s worldwide sales, services and support organization numbered over 800 employees, and operated in over twenty countries.

Previously, Rulon-Miller held the position of CEO at Software Alliance, a Teknekron Company. He also spent six years as vice president of North American Operations at NeXT, Inc, and prior to that, held senior sales management positions at IBM, Tandem (now a division of Compaq), and First Data Resources, the financial services industry’s largest outsourcer for card processing solutions.

Rulon-Miller also founded Apogee Venture Group, an angel venture group assisting technology companies from the very early stages of development through their high-growth phases. In that role, Rulon-Miller has served as a board member of Active Software, helping to grow the company through its successful IPO and $1.3 billion merger with WebMethods. Rulon-Miller also served on the marketing advisory board at E.Phiphany, helping to structure the sales team there. He now serves on the Board of Directors of Oblix, Inc., Dovebid, Inc., Icarian, and KnowNow, all privately held companies.

Rulon-Miller holds a BA in Russian History from Princeton University.

About eGain Communications Corporation

eGain (Nasdaq: EGAN) is a leading provider of eService software. Selected by 24 of the 50 largest global companies to transform their traditional call centers into multi-channel contact centers, eGain solutions measurably improve operational efficiency and customer retention – thus delivering a significant return on investment (ROI). eGain eService Enterprise – the company’s integrated software suite – includes applications for e-mail management, Web collaboration and self-service, and enterprise-wide knowledge management.

Headquartered in Sunnyvale, Calif., eGain has an operating presence in 18 countries and serves close to 800 enterprise customers on a worldwide basis – including Vodafone, DaimlerChrysler and ABN AMRO Bank. To find out how eGain can help you gain customers and sustain relationships, please visit or call the company’s offices – United States: (888) 603-4246; London: +44 (0) 1753 464646; or Sydney: +612 9492 5400.


Cautionary Note Regarding Forward-looking Statements: All statements in this release that involve eGain’s plans, forecasts, beliefs, projections, expectations, strategies and intentions are forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements, which are based on information available to eGain at the time of this release, are not guarantees of future results; rather, they are subject to risks and uncertainties that may cause actual results to differ materially from those set forth in this release. These risks include, but are not limited to, the challenging economic environment; the uncertainty of demand for eGain products; the anticipated customer benefits from eGain products; increased competition and technological changes in the markets in which eGain competes; eGain’s ability to manage its expenditures; and other risks detailed from time to time in the company’s filings with the Securities and Exchange Commission, including the company’s annual report on Form 10-K filed on September 28, 2001, and the company’s quarterly reports on Form 10-Q. eGain assumes no obligation to update these forward-looking statements.

Note: eGain is a registered trademark, and eGain Mail, eGain Live, eGain Voice, eGain Campaign, eGain Inform, eGain Assistant and eGain Hosted Network are trademarks, of eGain Communications Corporation. All other company names and products are trademarks or registered trademarks of their respective owners.

eGain Media Contact:

eGain Communications Corp.
Anne Carr