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MEDIA ALERT – eGain joins industry effort to promote open standards

Proudly Showcasing Solutions for Customer Success at SunNetwork Conference San Francisco – September 18-20

SAN FRANCISCO, Calif. – SunNetwork[tm] 2002 Conference and Pavilion – Booth #A33
eGain Communications is proudly exhibiting at the SunNetwork conference and pavilion, being held September 18-20, 2002, at the Moscone Center in San Francisco. As a market leader in the eService industry, eGain has chosen to partner with Sun to continue providing scalable, best-in-class, knowledge-powered customer service solutions to the global enterprise.

eGain’s solutions are enabling enterprises to enhance service quality, improve operating efficiencies, and gain competitive advantage with industry-leading eService and knowledge management capabilities. Large contact centers in high-transaction industry sectors such as financial services and telecommunications have deployed eGain’s eService solutions on Sun’s open platform to support thousands of concurrent users, and provide mission-critical service.

eGain is joining other industry leaders in the effort to promote adherence to open standards and enterprise solutions that deliver Services on Demand. The company is committed to providing fully web-native solutions based on Java[tm] 2 Platform Enterprise Edition (J2EE[tm]). eGain’s longstanding relationship with Sun and support for open standards ensure that eGain’s solutions are designed for rapid deployment and can scale on demand, resulting in lower total cost of ownership.

“Today’s business environment demands applications that will accelerate growth into new markets and help find new ways to reach and retain customers,” said Ashutosh Roy, eGain’s Chairman and CEO. “eGain eService Enterprise, based on J2EE standards, is a modular solution that enables contact centers to add a range of web-enabled, knowledge-powered customer touch points to their existing interaction channels.”

Don’t miss the SunNetwork[sm] Conference and Pavilion, being held September 18-20, 2002 at the Moscone Center in San Francisco. Register now and be among the first to see a new generation of technologies that make the Net work. For more information or to register for the conference, please visit http://sun.com/sunnetwork.

About SunNetwork Conference and Pavilion

The SunNetwork Conference and Pavilion is the only conference dedicated to showcasing end-to-end solutions from Sun and its partners that have revolutionized the Internet, networking and computing industries. SunNetwork offers in-depth session on Sun system architecture, network and computing management, services development tools, and techniques. SunNetwork will bring Sun’s partners, customers and developers together to solver their technology and networking challenges.

About eGain Communications Corporation

eGain (Nasdaq: EGAN) is a leading provider of software and services that enable knowledge-powered multi-channel customer service. Selected by 24 of the 50 largest global companies to transform their traditional call centers into knowledge-powered multi-channel contact centers, eGain solutions measurably improve operational efficiency and customer retention, delivering a significant ROI. eGain eService Enterprise, the company’s software suite, also available as a hosted service, includes applications for knowledge management, web self-service, email management, and web collaboration, as well as certified integrations with existing call center infrastructure and business systems. eGain also offers a comprehensive set of professional services including business consulting, implementation services, 24×7 support, education, and training.

Headquartered in Sunnyvale, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide-including ABN AMRO, DaimlerChrysler, and Vodafone. To find out how eGain can help you leverage customer service for competitive advantage, visit http://www.eGain.com or call (888) 603-4246.

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eGain and the eGain logo are registered trademarks and eGain eService Enterprise is a trademark of eGain Communications Corporation in the United States and other countries.

Sun, Sun Microsystems, the Sun logo, SunNetwork, Java, J2EE and The Network Is The Computer are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries.

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For further information, contact:

Anand Subramaniam for eGain Communications
Phone: 408-212-3448
Email: pr@eGain.com