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KMWorld names eGain to “Top 100 Companies” list

Leading publication says eGain “matters” in field of knowledge management

SUNNYVALE, Calif. – January 28, 2002 — KMWorld has named eGain Communications Corporation (NASDAQ: EGAN) to its 2002 listing of “The Top 100 Companies That Matter in Knowledge Management,” http://www.kmworld.com/publications/magazine/index.cfm?action=readarticle&Article_ID=1189&Publication_ID=63. KM World’s annual listing highlights companies that define and exemplify best practices in knowledge management, e.g., “market makers, solutions technology makers, solutions service makers and infrastructure technology makers. ” In selecting eGain for this award, KM World cited eGain’s new knowledge-based solution, eGain eService Enterprise (E3), as worthy of particular attention.

“eGain’s eService product suite is a great example of innovation in knowledge management,” said Hugh McKellar, KMWorld editor. “By making knowledge management the center of its solution, eGain enables companies to harness the power of their intellectual assets.”

eGain’s E3 product suite integrates eGain Knowledge across a variety of communications channels: email, chat and live Web collaboration, Web self-service, and knowledge support for phone-based service agents. Such integration enables companies to consistently support their customers across all touch points, allowing service agents and users to find the right answer to their query fast. Unlike search engines that deliver hundreds of references — many of which are irrelevant — eGain Knowledge uses advanced case base reasoning and intelligent search techniques to quickly identify the right answers and most relevant information for any given inquiry.

KMWorld is rigorous in its evaluation of companies that are making significant contributions to the field of knowledge management,” said Gunjan Sinha, president, eGain. “We have worked hard to integrate advanced knowledge management capabilities with our full suite of products. Being named to the Top 100 List validates our approach and confirms our success to date.”

About KMWorld

The leading information provider serving the Knowledge Management systems market, KMWorld informs more than 56,000 subscribers about the components and processes – and subsequent success stories – that together offer solutions for improving business performance.

About eGain Communications Corporation

eGain (Nasdaq: EGAN) is a leading provider of Interaction Management software for the Internet. Selected by 24 of the 50 largest global companies to transform their traditional call centers into multi-channel contact centers, eGain solutions measurably improve operational efficiency and customer retention – thus delivering a significant return on investment (ROI). eGain eService Enterprise – the company’s integrated software suite – includes applications for email management, Web collaboration and self-service, and enterprise-wide knowledge management. Headquartered in Sunnyvale, Calif., eGain has an operating presence in 18 countries and serves close to 800 enterprise customers on a worldwide basis – including Vodafone, DaimlerChrysler, and ABN AMRO Bank. To find out how eGain can help you gain customers and sustain relationships, please visit http://www.eGain.com or call the company’s offices – United States: (888) 603-4246; London: +44 (0) 1753 464646; or Sydney: +612 9492 5400.

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eGain is a registered trademark, and the other eGain product and service names appearing in this release are trademarks or service marks, of eGain Communications Corp. All other company names and products may be trademarks or registered trademarks of their respective companies.

Cautionary Note Regarding Forward-looking Statements: All statements in this release that involve eGain’s plans, forecasts, beliefs, projections, expectations, strategies and intentions are forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements, which are based on information available to eGain at the time of this release, are not guarantees of future results; rather, they are subject to risks and uncertainties that may cause actual results to differ materially from those set forth in this release. These risks include, but are not limited to, the challenging economic environment; the uncertainty of demand for eGain products; the anticipated customer benefits from eGain products; increased competition and technological changes in the markets in which eGain competes; eGain’s ability to manage its expenditures; and other risks detailed from time to time in the company’s filings with the Securities and Exchange Commission, including the company’s annual report on Form 10-K filed on September 28, 2001, and the company’s quarterly reports on Form 10-Q. eGain assumes no obligation to update these forward-looking statements.

eGain Media Contact

Anne Carr
eGain Communications
Tel: (408) 331-7721
acarr@egain.com