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Fastest-growing online Hotel Reservation Network selects eMail solution from eGain

Automatic Routing, Templates Help Ensure Superior Support to WorldRes’ Global Customers and 30,000 Member Hotels

SUNNYVALE, CALIF., (June 18, 2002) – eGain Communications Corporation (Nasdaq: EGAN), a leading provider of eService software for the Global 2000, today announced that, a leading online hotel reservation network, has chosen eGain Mail to facilitate prompt and accurate responses to the increasing volume of time-sensitive email messages that arrive daily from hoteliers and travelers all over the world.

WorldRes operates the fastest-growing online hotel reservation network, with one of the largest supplies of independent hotels, bed and breakfasts, inns and resorts. WorldRes enables member hotels of any size to accept real-time, online reservations from travelers worldwide. Hotels can easily and conveniently post rates and availability to a large global audience with over 2,000 distribution partners, including worldwide travel agents, major Web sites such as Yahoo!, and Verizon With its large supply of independent accommodations and easy access via popular Web sites, WorldRes offers vacation experiences never before available to worldwide consumers.

In addition to serving as a reservation engine, WorldRes provides rich content and information about an unequaled variety of unique lodging options, ranging from single bed and breakfast properties to large metropolitan hotels and international chains.

The WorldRes network includes more than 30,000 hotels and worldwide travelers. When these hotels and consumers need help, they need it immediately – and one of their primary modes of communication is email. This is the key reason WorldRes chose eGain Mail. In addition, the eGain solution provides templated responses, enabling support staff to answer common questions faster and more easily ensuring that responses are consistent across all members.

“We needed a better way to communicate with a large global network of hotels, consumers and partners and now, with eGain, we have an efficient and reliable tool,” said Kurt Weinsheimer, vice president of marketing of “eGain provides excellent support technology and their follow-through makes them an excellent support partner.”

“We are delighted to have WorldRes as a customer,” said Gunjan Sinha, president of eGain. “We are both in a growth mode, and we share a global perspective, which makes the relationship a perfect fit.”

Online travel is one of the bright spots in the world of e-commerce, with fully one third of all online purchases involving travel. The number of Americans who “usually” chose to buy online numbered over 21 million in 2001, up 75% from the previous year, according to a survey conducted by PhoCusWright, a leading travel industry intelligence company.

About is a leading online hotel reservation network with more than 30,000 properties. The network includes over 2,000 Web distribution partners, travel agents and global distribution systems. also owns and operates the consumer Web sites, ( and ( Founded in 1995, is headquartered in San Mateo, Calif., with global offices in France, Germany and the United Kingdom.

About eGain Communications Corporation

eGain (Nasdaq: EGAN) is a leading provider of eService software. Selected by 24 of the 50 largest global companies to improve phone and Web-based customer service, eGain solutions increase service efficiency and customer retention – thus delivering a significant return on investment (ROI). eGain eService Enterprise – the company’s integrated software suite – includes applications for email management, Web collaboration and self-service, and enterprise-wide knowledge management. eGain has an operating presence in 18 countries and serves more than 800 enterprise customers worldwide – including Vodafone, DaimlerChrysler, and ABN AMRO Bank. To learn more about eGain, please visit or call the company’s offices – United States: (888) 603-4246; London: +44 (0) 1753 464646; or Sydney: +612 9492 5400.


Trademarks: eGain, the eGain logo and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of their respective companies.

Cautionary Note Regarding Forward-looking Statements: All statements in this release that involve eGain’s plans, forecasts, beliefs, projections, expectations, strategies and intentions are forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements, which are based on information available to eGain at the time of this release, are not guarantees of future results; rather, they are subject to risks and uncertainties that may cause actual results to differ materially from those set forth in this release. These risks include, but are not limited to, the challenging economic environment; the uncertainty of demand for eGain products; the anticipated customer benefits from eGain products; increased competition and technological changes in the markets in which eGain competes; eGain’s ability to manage its expenditures; and other risks detailed from time to time in the company’s filings with the Securities and Exchange Commission, including the company’s annual report on Form 10-K filed on September 28, 2001, and the company’s quarterly reports on Form 10-Q. eGain assumes no obligation to update these forward-looking statements.

eGain media contact:

Anne Carr
eGain Communications Corp.
408-331-7721 media contact:

Lisa Perlmutter
(650) 570-3473