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eGain’s Max Fiszer to address critical customer care issues in doing business on the web at CT Expo in Los Angeles March 5 and 6

SUNNYVALE, Calif. – March 4, 2002 — Max Fiszer, vice president of marketing, eGain Communications Corporation (NASDAQ: EGAN), a global provider of eService software, will speak at two sessions at CT Expo, a showcase for converging communications technologies, at the Los Angeles Convention Center in Los Angeles March 5 and 6.

In his first session, “Integrating Calls and Clicks: Establishing the Multi-Media Contact Center,” March 5, Fiszer will address issues of customer care during the introduction of converging communications technologies. He will serve on a panel with David Fuller, director of marketing, Interactive Intelligence; and James K. Watson, Jr., president and CEO, Doculabs, Inc., moderated by Joe Fleischer, chief technical editor, Call Center Magazine.

In Fiszer’s second session, “The Evolution of Customer Service,” March 6, he will discuss how natural language “virtual agents” help fulfill the wireless promise of more efficient access to customer services. Fiszer will be featured on a panel in the wireless market track with Eli Borodow, president, Telephony@Work Inc., also moderated by Call Center Magazine’s Fleischer.

Fiszer is responsible for eGain’s worldwide marketing activities. He holds a B.S. degree in mathematics from City University of New York and was a Sloan Fellow at Stanford University’s Graduate School of Business. Fiszer has written a number of published articles on call centers and computer telephony, and he is the recipient of various industry awards.

WHAT: Integrating Calls and Clicks: Establishing the Multi-Media Contact Center
WHERE: Los Angeles Convention Center, Los Angeles, Calif.
WHEN: Tuesday, March 5, 10:30 – 11:45 a.m.
WHAT: The Evolution of Customer Service
WHERE: Los Angeles Convention Center, Los Angeles, Calif.
WHEN: Wednesday, March 6, 10:15 – 11:30 a.m.

About eGain Communications Corporation

eGain (Nasdaq: EGAN) is a leading provider of eService software. Selected by 24 of the 50 largest global companies to improve phone and Web-based customer service, eGain solutions increase service efficiency and customer retention – thus delivering a significant return on investment (ROI). eGain eService Enterprise – the company’s integrated software suite – includes applications for email management, Web collaboration and self-service, and enterprise-wide knowledge management. eGain has an operating presence in 18 countries and serves more than 800 enterprise customers worldwide – including Vodafone, DaimlerChrysler, and ABN AMRO Bank. To learn more about eGain, please visit or call the company’s offices – United States: (888) 603-4246; London: +44 (0) 1753 464646; or Sydney: +612 9492 5400.


eGain is a registered trademark, and the other eGain product and service names appearing in this release are trademarks or service marks, of eGain Communications Corp. All other company names and products may be trademarks or registered trademarks of their respective companies.

Cautionary Note Regarding Forward-looking Statements: All statements in this release that involve eGain’s plans, forecasts, beliefs, projections, expectations, strategies and intentions are forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements, which are based on information available to eGain at the time of this release, are not guarantees of future results; rather, they are subject to risks and uncertainties that may cause actual results to differ materially from those set forth in this release. These risks include, but are not limited to, the challenging economic environment; the uncertainty of demand for eGain products; the anticipated customer benefits from eGain products; increased competition and technological changes in the markets in which eGain competes; eGain’s ability to manage its expenditures; and other risks detailed from time to time in the company’s filings with the Securities and Exchange Commission, including the company’s annual report on Form 10-K filed on September 28, 2001, and the company’s quarterly reports on Form 10-Q. eGain assumes no obligation to update these forward-looking statements.

eGain Media Contact:

eGain Communications Corp.
Anne Carr

Robin Meyerhoff
UpStart Communications
(510) 457-3125