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eGain appoints new senior Vice President of worldwide sales and services

Seasoned Executive Arnold Adriaanse to Further Develop Enterprise Focus & Fast-Growing International Markets

SUNNYVALE, Calif. – January 15, 2002 — eGain Communications Corporation (NASDAQ: EGAN), a global provider of eService software, today announced the appointment of Arnold Adriaanse to the position of senior vice president of worldwide sales and services. Adriaanse, who has extensive experience developing global markets for enterprise software companies, will lead eGain’s products and services sales efforts for North America, EMEA, Asia-Pacific, and Japan.

Adriaanse brings to eGain more than 25 years of experience developing and managing Sales, Marketing and Product teams for companies including Aspect Communications, Novell, and Oracle Corporation. As vice president of international sales at Aspect Communications, with responsibility for sales and operations in Europe and Asia Pacific/Japan, he grew the sales revenue by 20% over a 12-month period, and doubled the account win rates. Throughout Adriaanse’s career he has consistently improved revenues, netting improvements that range from 30 to 70%. Adriaanse’s experience in managing Global Account teams – including 9 years at Oracle, and a proven record of increasing average deal sizes from $100k to over $1million -will be invaluable as eGain continues to deepen its traction in enterprise accounts.

“Arnold Adriaanse has the right combination of international sales experience and enterprise software knowledge to help drive eGain’s aggressive sales and service efforts,” said Gunjan Sinha, president, eGain. “Over the past few quarters, enterprise customers have represented more than 85 percent of eGain revenues, and our international successes have contributed upwards of 25 percent of our total revenues. With Adriaanse managing our outstanding team, we fully expect to strengthen our enterprise presence. The market for transitioning call centers into multi-channel contact centers is still wide-open, and eGain aims to be a market leader. ”

“eGain offers cutting-edge solutions for one of the hottest growth markets on the planet,” said Adriaanse. “eGain’s deep expertise in uniting phone and Web-based communications is unmatched, and provides a solid foundation for capturing market leadership and dominant market share. eGain already fields a passionate and highly professional world-class team. I am thrilled to join eGain and relish the prospect of helping the company and the market grow to the next level.”

Adriaanse’s career also has included sales management roles at CAP/Gemini and AES/Lanier. A Dutch native, he is a graduate of Eerde International College in the Netherlands with a degree in Economics. Prior to his extensive corporate experience, Adriaanse’s entrepreneurial background included developing an international paper trading company, boosting the company’s revenue stream to $15 million, and positioning it as one of the leading Dutch firms in that field.

About eGain Communications Corporation

eGain (Nasdaq: EGAN) is a leading provider of Interaction Management software for the Internet. Selected by 24 of the 50 largest global companies to transform their traditional call centers into multi-channel contact centers, eGain solutions measurably improve operational efficiency and customer retention – thus delivering a significant return on investment (ROI). eGain eService Enterprise – the company’s integrated software suite – includes applications for email management, Web collaboration and self-service, and enterprise-wide knowledge management. Headquartered in Sunnyvale, Calif., eGain has an operating presence in 18 countries and serves close to 800 enterprise customers on a worldwide basis – including Vodafone, DaimlerChrysler, and ABN AMRO Bank. To find out how eGain can help you gain customers and sustain relationships, please visit or call the company’s offices – United States: (888) 603-4246; London: +44 (0) 1753 464646; or Sydney: +612 9492 5400.


Cautionary Note Regarding Forward-looking Statements: All statements in this release that involve eGain’s plans, forecasts, beliefs, projections, expectations, strategies and intentions are forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements, which are based on information available to eGain at the time of this release, are not guarantees of future results; rather, they are subject to risks and uncertainties that may cause actual results to differ materially from those set forth in this release. These risks include, but are not limited to, the challenging economic environment; the uncertainty of demand for eGain products; the anticipated customer benefits from eGain products; increased competition and technological changes in the markets in which eGain competes; eGain’s ability to manage its expenditures; and other risks detailed from time to time in the company’s filings with the Securities and Exchange Commission, including the company’s annual report on Form 10-K filed on September 28, 2001, and the company’s quarterly reports on Form 10-Q. eGain assumes no obligation to update these forward-looking statements.

eGain is a registered trademark, and the other eGain product and service names appearing in this release are trademarks or service marks, of eGain Communications Corp. All other company names and products may be trademarks or registered trademarks of their respective companies.

Press Contact

Anne Carr
eGain Communications
Tel: (408) 331-7721