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eGain announces preliminary results for September 2002 quarter

Reaffirms EBDA Breakeven Guidance for December Quarter, 2002

SUNNYVALE, Calif.–(BUSINESS WIRE)–Oct. 9, 2002 – eGain Communications Corporation (Nasdaq: EGAN – News), a leading provider of eService software to Global 2000 companies, today announced preliminary financial results for the first quarter of its fiscal year 2003.

Revenue for the quarter is estimated to be in the range of $5.55 to $5.75 million. On a pro-forma (non-GAAP) EBDA basis, which reflects earnings before depreciation, amortization and other non-cash and restructuring charges, the company anticipates a net loss per share between $0.07 and $0.09. These results are preliminary and subject to change. Non-cash charges include amortization of goodwill, other intangible assets and deferred compensation, loss on disposition of assets as well as accreted dividends and other non-cash charges related to the company’s cumulative convertible preferred stock.

“With a global operating model that enables us to realize substantial cost savings, we remain committed to our goal of achieving EBDA breakeven in December 2002,” noted Ashutosh Roy, eGain’s Chairman and CEO. “At the same time, we are exploring strategic alternatives to achieve critical mass and accelerate our growth. As a company eGain has tremendous assets and competence – product leadership, strong customer base, mature global operating model and new offerings in the pipeline.”

Management will discuss financial results for the quarter ended September, as well as the outlook for the remainder of calendar year 2002, during its quarterly conference call, which is scheduled for October 31, 2002, at 5:00 p.m. EDT.

About eGain Communications Corporation

eGain (Nasdaq: EGAN – News) is a leading provider of software and services for the Global 2000 that enable knowledge-powered multi-channel customer service. Selected by 24 of the 50 largest global companies to transform their traditional call centers into multi-channel contact centers, eGain solutions measurably improve operational efficiency and customer retention — thus delivering a significant return on investment (ROI). eGain eService Enterprise — the company’s integrated software suite — includes applications for knowledge management, self-service, email management, Web collaboration and productized integrations with existing call center infrastructure and business systems. Headquartered in Sunnyvale, Calif., eGain has an operating presence in 18 countries and serves over 800 enterprise customers on a worldwide basis — including ABN AMRO Bank, DaimlerChrysler, and Vodafone. To find out how eGain can help you gain customers and sustain relationships, please visit or call the company’s offices — United States: 888/603-4246; London: +44 (0) 1753 464646; or Sydney: +612 9492 5400.


Trademarks: eGain, the eGain logo and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of their respective companies.

Cautionary Note Regarding Forward-looking Statements: All statements in this release that involve eGain’s plans, forecasts, beliefs, projections, expectations, strategies and intentions are forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements, which are based on information available to eGain at the time of this release, are not guarantees of future results; rather, they are subject to risks and uncertainties that may cause actual results to differ materially from those set forth in this release. These risks include, but are not limited to, the challenging economic environment; the uncertainty of demand for eGain products; the anticipated customer benefits from eGain products; increased competition and technological changes in the markets in which eGain competes; eGain’s ability to manage its expenditures; and other risks detailed from time to time in the company’s filings with the Securities and Exchange Commission, including the company’s annual report on Form 10-K filed on September 28, 2001, and the company’s quarterly reports on Form 10-Q. eGain assumes no obligation to update these forward-looking statements.

Editorial Contact:

Anand Subramaniam
eGain Communications
Tel: 408 212 3506

Investor Contact:

Tel: 408/212-3448