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eGain announces preliminary financial results for the March 2002 quarter

SUNNYVALE, Calif, April 4, 2002 – eGain Communications Corporation (Nasdaq: EGAN – news) today announced preliminary financial results for the third quarter of its fiscal year 2002.

Revenue for the quarter is estimated to be in the range of $5.75 to $6.25 million. On a pro-forma (non-GAAP) EBDA basis, which reflects earnings before depreciation, amortization, and other non-cash and restructuring charges, the company anticipates a net loss per share between $0.18 and $0.21. The company ended the quarter with a cash balance of approximately $16 million. These results are preliminary and subject to change. Non-cash charges include amortization of goodwill, other intangible assets and deferred compensation, as well as accreted dividends and other non-cash charges related to the company’s cumulative convertible preferred stock.

“Our March quarter results were disappointing,” noted Ashutosh Roy, eGain’s Chief Executive Officer. “We were adversely affected by longer sales cycles due to the continued economic uncertainty and cautious decision making in the marketplace, particularly in the financial services and telecommunications verticals which are core strengths of eGain. In fact, three of our largest forecasted transactions for the quarter — all in the financial services and telecom sectors — were pushed out to subsequent quarters. However, we remain engaged with these customers and expect these and other transactions to close over the course of the next two to three quarters.”

Management will discuss financial results for the March quarter as well as the outlook for the remainder of calendar year 2002 during its quarterly conference call, which is scheduled to be held on April 18, 2002, at 5:00 p.m. EDT.

About eGain Communications Corporation

eGain (Nasdaq: EGAN) is a leading provider of eService software. Selected by 24 of the 50 largest global companies to improve phone and Web-based customer service, eGain solutions increase service efficiency and customer retention – thus delivering a significant return on investment (ROI). eGain eService Enterprise – the company’s integrated software suite – includes applications for email management, Web collaboration and self-service, and enterprise-wide knowledge management. eGain has an operating presence in 18 countries and serves more than 800 enterprise customers worldwide – including Vodafone, DaimlerChrysler, and ABN AMRO Bank. To learn more about eGain, please visit http://www.eGain.com or call the company’s offices – United States: (888) 603-4246; London: +44 (0) 1753 464646; or Sydney: +612 9492 5400.

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Trademarks: eGain, the eGain logo and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of their respective companies.

Cautionary Note Regarding Forward-looking Statements: All statements in this release that involve eGain’s plans, forecasts, beliefs, projections, expectations, strategies and intentions are forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements, which are based on information available to eGain at the time of this release, are not guarantees of future results; rather, they are subject to risks and uncertainties that may cause actual results to differ materially from those set forth in this release. These risks include, but are not limited to, the challenging economic environment; the uncertainty of demand for eGain products; the anticipated customer benefits from eGain products; increased competition and technological changes in the markets in which eGain competes; eGain’s ability to manage its expenditures; and other risks detailed from time to time in the company’s filings with the Securities and Exchange Commission, including the company’s annual report on Form 10-K filed on September 28, 2001, and the company’s quarterly reports on Form 10-Q. eGain assumes no obligation to update these forward-looking statements.

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Media Contact:

Anne Carr
eGain Communications Corp.
408-331-7721
acarr@eGain.com