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eGain announces 2003 user conference

The Premier Customer and Partner Event for Thought Leadership, Strategies and Best Practices in Knowledge-Powered, Multi-Channel Customer Service To Be Held in Las Vegas in April 2003

SUNNYVALE, Calif.–(BUSINESS WIRE)–Oct. 2, 2002 – eGain Communications Corporation (Nasdaq: EGAN – News), a leading provider of knowledge-powered customer service software and services for the Global 2000, today announced that their next global user conference would be held in Las Vegas, Nevada, in April 2003. eGain’s global customers and partners will discuss and share industry-shaping trends and best practices that take customer service to the next level.

“This will be a great opportunity for our customers to exchange ideas on how to improve service quality and reduce costs by transforming traditional call centers into knowledge-powered, global, multi-channel contact centers,” said Ashu Roy, CEO of eGain Communications. “We will also share our vision moving forward, and take customer input as we evolve our ground-breaking, soon-to-be-released products and services.”

“We look forward to participating at this conference,” said Milton Santiago, first VP of electronic banking for ABN AMRO, one of eGain’s key customers. “User conferences are a great way to learn from peers and influence eGain’s strategy in a way to maximize value for us.”

Details of the conference will be announced in the near future.

About eGain Communications Corporation

eGain (Nasdaq: EGAN) is a leading provider of software and services that enable knowledge-powered multi-channel customer service. Selected by 24 of the 50 largest global companies to transform their traditional call centers into knowledge-powered multi-channel contact centers, eGain solutions measurably improve operational efficiency and customer retention, delivering a significant ROI. eGain eService Enterprise, the company’s software suite, also available as a hosted service, includes applications for knowledge management, web self-service, email management, and web collaboration, as well as certified integrations with existing call center infrastructure and business systems. Additionally, eGain offers a comprehensive set of professional services including business consulting, implementation services, 24×7 support, education, and training.

Headquartered in Sunnyvale, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide, including ABN AMRO, DaimlerChrysler, and Vodafone. To find out how eGain can help you leverage customer service for competitive advantage, visit http://www.eGain.com or call (888) 603-4246.

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Cautionary Note Regarding Forward-looking Statements: All statements in this release that involve eGain’s plans, forecasts, beliefs, projections, expectations, strategies and intentions are forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements, which are based on information available to eGain at the time of this release, are not guarantees of future results; rather, they are subject to risks and uncertainties that may cause actual results to differ materially from those set forth in this release. These risks include, but are not limited to, the challenging economic environment; the uncertainty of demand for eGain products; the anticipated customer benefits from eGain products; increased competition and technological changes in the markets in which eGain competes; eGain’s ability to manage its expenditures; and other risks detailed from time to time in the company’s filings with the Securities and Exchange Commission, including the company’s annual report on Form 10-K filed on September 28, 2001, and the company’s quarterly reports on Form 10-Q. eGain assumes no obligation to update these forward-looking statements.

Note: eGain is a registered trademark, and the other eGain product and service names appearing in this release are trademarks or service marks, of eGain Communications Corp. All other company names and products are trademarks or registered trademarks of their respective companies.

Editorial Contact:

Anand Subramaniam
eGain Communications
Tel: 408 212 3506
pr@egain.com