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eGain adds business development executive to focus on third-party relationships worldwide

Seasoned Exec Suzanne Hoffman Joins eGain as Vice President of Global Business Development

SUNNYVALE, Calif, March 8, 2002 – eGain Communications Corporation (NASDAQ: EGAN), a global provider of eService software, today announced the appointment of Suzanne Hoffman as vice president of global business development.

Hoffman, who has broad experience in international sales and marketing, will focus on building and enhancing third-party relationships, including partners, resellers, agents and other parties involved in relationships with eGain’s customers and prospects.

Hoffman comes to eGain from Aspect Communications, where she was responsible for direct and indirect sales in Europe and Asia Pacific, as well as channel and partner management on a global basis. She held the title of vice president, global channels. Previously, she was vice president of strategic alliances at Applix, where during her tenure she increased international partner revenues by 400%, working across Europe, Latin America and Asia Pacific.

Hoffman has also held sales and business development positions at Hyperion Solutions where she was instrumental in the building and evolution of a corporate partner strategy. Her experience at Metaphor Inc (wholly owned subsidiary of IBM), and Cognos Corporation gives her directly relevant expertise in building high-value third-party relationships that augment the efforts of a direct sales force. In addition, Hoffman will leverage her experience working with system integrators such as Cap Gemini Ernst & Young and PricewaterhouseCoopers, and leading companies such as Convergys, i2 Technologies and IBM.

“Suzanne Hoffman’s worldwide experience and ability to build relationships where everyone wins will be a tremendous asset for us, and will enable us to increase both marketshare and mindshare,” said Arnold Adriaanse, senior vice president of sales at eGain. “She has a very strong track record working with both large enterprises and emerging companies. As eGain enters its next phase of growth, Hoffman’s expertise will be invaluable in increasing our market reach, traction and momentum with key business partners.”

Hoffman graduated from Smith College with a B.A. in Economics and Mathematics.

About eGain Communications Corporation

eGain (Nasdaq: EGAN) is a leading provider of eService software. Selected by 24 of the 50 largest global companies to improve phone and Web-based customer service, eGain solutions increase service efficiency and customer retention – thus delivering a significant return on investment (ROI). eGain eService Enterprise – the company’s integrated software suite – includes applications for email management, Web collaboration and self-service, and enterprise-wide knowledge management. eGain has an operating presence in 18 countries and serves more than 800 enterprise customers worldwide – including Vodafone, DaimlerChrysler, and ABN AMRO Bank. To learn more about eGain, please visit http://www.eGain.com or call the company’s offices – United States: (888) 603-4246; London: +44 (0) 1753 464646; or Sydney: +612 9492 5400.

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Cautionary Note Regarding Forward-looking Statements: All statements in this release that involve eGain’s plans, forecasts, beliefs, projections, expectations, strategies and intentions are forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements, which are based on information available to eGain at the time of this release, are not guarantees of future results; rather, they are subject to risks and uncertainties that may cause actual results to differ materially from those set forth in this release. These risks and uncertainties include, but are not limited to, the anticipated customer benefits from eGain products; successfully integrating Inference Corporation into our product and business activities; increased competition and technological changes in the market in which eGain competes; our ability to manage growth; intense competition for qualified employees; and other risks detailed from time to time in our filings with the Securities and Exchange Commission, including our annual report on Form 10-K filed on September 28, 2000, and our quarterly reports on Form 10-Q. eGain assumes no obligation to update these forward-looking statements.

Trademarks: eGain is a registered trademark, and eGain Mail, eGain Live, eGain Voice, eGain Campaign, eGain Inform, eGain Assistant and eGain Hosted Network are trademarks, of eGain Communications Corporation. All other company names and products are trademarks or registered trademarks of their respective owners.

eGain Media Contact:

eGain Communications Corp.
Anne Carr
408-331-7721
acarr@eGain.com