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Leading Chicago bank trusts eGain to transform digital customer experience

eGain will power reliable multichannel service across a dozen business units globally

Sunnyvale, CA (August 14, 2013): eGain (NASDAQ: EGAN), the leading provider of cloud-based customer engagement solutions, today announced that an iconic Chicago bank has selected the eGain platform to power multichannel client engagement.

Several years ago, the bank had deployed a multichannel contact center platform from a telephony vendor. The platform’s digital capabilities turned out to be “check-box items” with shallow features. The bank risked compromising its brand due to inconsistent response quality and tardy SLA of its email-based service.

The bank chose eGain Customer Engagement Hub™ for four simple reasons: best product, compelling vision, strong references, and good people. They wanted to partner with an innovative, trusted provider of a multichannel engagement platform with best-in-class email management capability. They were particularly wary of “acquisitionitis”—a familiar condition in the market where vendors have cobbled together acquired technologies into dysfunctional suites.

The eGain hub will be deployed in phases, starting with email management followed by chat, cobrowse, knowledge, and call track.

More information

About eGain

eGain’s customer engagement solutions power digital transformation strategies for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world. To find out more about eGain software, visit http://www.egain.com/products/

Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (USA), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

eGain media contact

eGain
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press@egain.com