Sunnyvale, CA (June 20, 2016): eGain (NASDAQ: EGAN), the leading provider of cloud customer engagement solutions, today announced that a US-based musical instruments retail giant has selected eGain to deliver omnichannel customer service across its contact center and hundreds of retail stores.
A household name in musical instrument retailing in the US, the company wanted to provide fast, accurate, and consistent answers to customer questions across touchpoints—on topics such as brands, shipping and return policy, orders, financing, trade-ins, assembly, tuning, and its financing offers.
Impressed with its rich solution, ease of deployment, and best-practice domain expertise, the retailer selected eGain. To start with, the company’s contact centers and retail stores will use eGain’s award-winning knowledge-powered self-service, email management, and chat. Next, the retailer plans to deploy contextual offers and eGain AI to guide contact center agents and store associates through customer conversations. With these enhancements, the retailer is well on their way to delivering great service experiences that rival the joy of playing instruments bought at their stores!
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To learn more about eGain, visit http://www.egain.com/.
Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.egain.com.
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