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Global payment solutions giant selects eGain® Knowledge™ to enhance customer service

Company deploys eGain Knowledge in the cloud to provide accurate and consistent customer service across contact centers and online self-service

Sunnyvale, CA (January 12, 2016): eGain (NASDAQ: EGAN), the leading provider of cloud-based customer engagement solutions, today announced that a premier solutions provider for payment systems has deployed eGain Knowledge in the cloud to enhance customer care.

The global payments and technology company offers payment services to tens of thousands of financial services institutions around the world. Its customer service organization wanted to implement a knowledge management (KM) solution to provide fast, accurate, and consistent answers to their questions, and guide them through processes. After evaluating KM offerings from other vendors, including CRM generalists, the company selected eGain due to its functionality, unified omnichannel platform, KM domain expertise, and experience in delivering mission-critical cloud deployments.

Leveraging eGain’s agile services, the financial services firm has already deployed eGain Knowledge in a matter of weeks. The solution will be used by its consultants, and by customers in the case of self-service, to quickly answer queries on a broad range of issues such as payment processes, credit card issuance and reissuance, prevention of fraudulent use, resolving fraudulent use complaints, etc. The company will expand this deployment to thousands of consultants in the coming weeks, while adding guided help, powered by eGain’s patented Artificial Intelligence (AI) reasoning technology.

To learn more about eGain Knowledge and how to try it risk-free, visit:

About eGain

eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To find out more about eGain software, visit http://www.egain.com/products/

Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.eGain.com.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

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eGain media contact

Meenakshi Sharma 
Email: press@egain.com
Phone: 408-636-4505