Sunnyvale, CA (July 17, 2013): eGain (NASDAQ: EGAN), the leading provider of cloud-based customer engagement solutions, today announced that a global operator of government health and human services programs has selected eGain Cloud™ to provide secure and real-time customer service across touchpoints.
The operator wanted to implement a scalable platform for next-generation customer engagement, which could support and connect digital and traditional touchpoints while meeting the stringent security and privacy requirements of the healthcare industry. The operator’s immediate goal was to help consumers navigate the complexities of the Affordable Care Act and online health exchanges to find the right government-sponsored plans and providers.
After evaluating a number of alternatives, the operator selected eGain Cloud for its market-leading functionality, trusted cloud capabilities, and healthcare domain expertise. The initial deployment will be eGain SuperChat, which includes chat and cobrowsing. With eGain SuperChat, the operator’s contact center agents will be able to answer questions about healthcare options, guide the consumer though plan information, as well as collaborate to complete eligibility and enrollment forms. Cobrowsing turns phone and chat interactions into rich multimedia experiences, and can increase online form completion rates by as much as 200%.
With this win, eGain has added another important name to an impressive roster of blue-chip healthcare clients.
eGain’s customer engagement solutions power digital transformation strategies for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world. To find out more about eGain software, visit http://www.egain.com/products/
Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
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