Sunnyvale, California (September 27, 2012): eGain (NASDAQ: EGAN), the leading provider of cloud and on-site customer engagement hub software, today announced that Everyday Health, Inc. has selected the cloud version of eGain Chat™ to expand multichannel customer care for its customers.
Everyday Health offers consumers, healthcare professionals and marketers content and advertising-based services. The company is committed to providing the technology tools, community, and expert advice people need to live healthier lives. Everyday Health had been a long-time user of eGain Mail™, the leading solution for email customer service. With eGain Mail, it had been able to speed up response times by 80%, while processing 40% more emails without adding to its staff.
As its members went multichannel and digital, Everyday Health wanted to expand its service offerings to keep up. The company selected eGain’s chat solution because it offered the industry’s most comprehensive set of capabilities, including proactive and reactive chat, click-to-call, and text and video chat, in addition to related products for chatbot self-service and cobrowse. Moreover, the company wanted to provide seamless customer journeys across interaction channels, a core capability of the eGain suite. eGain Chat will be deployed first on the popular South Beach Diet website, followed quickly by the company’s other content-rich websites and communities.
“Member experience is an important part of our value proposition for health and wellness,” said Patrick Brannan, VP of customer service for Everyday Health, Inc. “With the eGain platform, we are able to take it to a new level by providing superior service to members where, when, and how they want it.”
“Everyday Health’s need for flexible and scalable multichannel customer care is perfectly served by our innovative customer engagement hub platform,” said Ashu Roy, eGain CEO. “We are delighted to enable extraordinary digital experiences for their members.”
Everyday Health is the leading new media health company. Attracting 38 million people monthly through its popular websites, mobile applications, and social media presence, Everyday Health inspires consumers to live healthier lives and helps doctors make more informed decisions for their patients. Everyday Health reaches an additional one million viewers per episode through its weekly TV series on ABC stations. The Company’s broad portfolio of products spans the health spectrum, from in-depth medical content for condition prevention and management to healthy lifestyle offerings.
eGain (NASDAQ: EGAN) is a leading provider of cloud and on-site customer interaction hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process and grow sales—across the web, social, and phone channels. Hundreds of the world’s largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Interaction Hubs (CIHs).
Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To find out more about eGain, visit www.eGain.com or call the company’s offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
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