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eGain® 10 named KMWorld Trend-Setting Product of 2012

eGain recognized for its innovative customer engagement solutions for third year in a row

Sunnyvale, California (August 27, 2012): eGain (NASDAQ: EGAN), the leading provider of customer engagement hub software, today announced that its multichannel sales and service suite, eGain 10, has been named to KMWorld magazine’s list of Trend-Setting Products for 2012.

eGain 10 was selected for the tenth annual Trend-Setting Products list from more than 700 products. The list features clearly identifiable technology breakthroughs that serve the vendors’ full spectrum of constituencies, with particular emphasis on customers. KMWorld’s editorial staff, analysts, system integrators, vendors, line-of-business managers, and users compile the list each year to ensure top companies are selected.

“Each company named to KMWorld’s Trend-Setting Products list has helped define and enhance the business value of knowledge management,” said Hugh McKeller, Editor-in-Chief, KMWorld. “eGain continues to innovate at a rapid pace so their clients can do the same for competitive advantage.”

“Smart interactions delight customers,” said Ashu Roy, CEO, eGain . “With eGain 10, businesses deliver personalized customer experiences with proactive knowledge and multichannel consistency.”

The complete list of KMWorld’s Trend-Setting Products for 2012 will appear in the September 2012 print issue and online on September 1st at www.kmworld.com. For more information about eGain 10, visit http://www.egain.com/products.

About eGain

eGain (NASDAQ: EGAN) is a leading provider of cloud and on-site customer interaction hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process and grow sales—across the web, social, and phone channels. Hundreds of the world’s largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Interaction Hubs (CIHs).

Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To find out more about eGain, visit www.eGain.com or call the company’s offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).

About KMWorld

KMWorld (www.kmworld.com) is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document and Knowledge Management, informing more than 45,000 subscribers about the components and processes—and subsequent success stories—that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc. (www.infotoday.com).

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Note: eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

eGain media contact:
Kristin Miller
SS|PR
719-634-8292
kmiller@sspr.com