Sunnyvale, CA (August 29, 2016): eGain (NASDAQ: EGAN), the leading provider of customer engagement solutions, today announced that its Artificial Intelligence-powered chatbot solution, eGain Virtual Assistant™, has been named in KMWorld Magazine’s list of Trend-Setting Products of 2016.
Sandra Haimila, Editor at KMWorld, said, “Each year KMWorld looks for software products that break new territory in helping organizations achieve their knowledge management goals. These products are designed, developed and perfectly timed to fill a niche in the marketplace before users are even aware that such functionality and flexibility have been missing.” eGain Virtual Assistant is a trend-setter because of its “usefulness, scalability and level of innovation,” according to Haimila.
eGain Virtual Assistant is the industry’s most intelligent and robust chatbot that also provides context-aware escalation to agent-assisted channels. It includes out-of-the-box avatars, multilingual natural language processing, knowledge base, and analytics for continuous improvement. Besides answering questions, it can push relevant web pages and take customers on website tours. In addition, it supports text-to-text, text-to-speech, speech-to-text, and speech-to-speech communication modes, and is embeddable in apps and social networks.
“VAs are the preferred concierge for the digital consumer – smart, prompt and discreet,” said Ashu Roy, eGain CEO. “As the AI pioneer in customer engagement, we are delighted to receive this award.”
The complete list of KMWorld’s Trend-Setting Products will appear in the September 2016 print issue, and online at www.kmworld.com on September 1.
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To learn more about eGain, visit http://www.egain.com/.
Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.egain.com.
KMWorld (www.kmworld.com) is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document and Knowledge Management, informing more than 30,000 subscribers about the components and processes – and subsequent success stories – that together offer solutions for improving business performance.
KMWorld is a publishing unit of Information Today, Inc. (www.infotoday.com)
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