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eGain and Nuance share stage at eGain World to demonstrate more intelligent, effortless omnichannel experiences

Companies launch joint marketing initiative to increase industry focus on customer experience

San Jose, California (November 3, 2014) – eGain will be joined by Nuance Communications, Inc. this week during eGain World, taking place from November 4-5, 2014 at the Fairmont Hotel in San Jose.  Ashu Roy, eGain CEO, and Robert Weideman, general manager and executive vice president, Nuance Enterprise Division, will take the stage to discuss the growing importance of state-of-the-art in solutions that enable truly intelligent and effortless omnichannel experiences for customer service.

Enterprises are faced with an ever-growing volume of customer service requests, coming from an ever-expanding set of channels and customer touch-points.  As a result, most enterprises deliver customer service in one channel which is completely disconnected from the others.

At eGain World, eGain and Nuance are launching a joint marketing initiative that will show how their combined solutions can deliver a connected omnichannel customer service experience that harmonizes the customer journey.  The marketing partnership will include collaboration on product connectivity, and presentation of the combined solutions to leading enterprises around the world.  The firms will initially focus on financial services, telecommunications, retail and healthcare industries.

Nuance will also demonstrate its Nina virtual assistant and voice biometrics solutions during the conference at the eGain World partner showcase.

Details

  • What: eGain and Nuance at eGain World
  • When: November 4-5, 2014
  • Where: Fairmont Hotel, 170 S. Market St., San Jose, CA
  • How: eGain will highlight how the company’s digital engagement, case-based reasoning, and analytics solutions deliver the next level of intelligent engagement during the cross-channel customer journey, and Nuance will discuss how conversational virtual assistants can leverage natural language capabilities to create more effortless self-service interactions. The combined solutions can work effectively to create effortless omnichannel experiences.
  • For media: eGain World is taking place November 4-5 in San Jose, CA and executives from both eGain and Nuance will be on-hand to discuss the value of omnichannel experiences. To speak with a Nuance or eGain executive, or to attend the conference, please contact Sam Ngak for eGain at 408-636-4500 and Erica Hill for Nuance at 781-888-5518.

About eGain

eGain’s customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world. To find out more about eGain Corporation, visit http://www.egain.com/company/investors/

Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).

About Nuance Communications, Inc.

Nuance Communications, Inc. is a leading provider of voice and language solutions for businesses and consumers around the world.  Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance’s proven applications.  For more information, please visit: www.nuance.com.

Nuance and the Nuance logo are trademarks or registered trademarks of Nuance Communications, Inc. or its subsidiaries in the United States of America and/or other countries. All other company names or product names may be the trademarks of their respective owners.

Media contacts

eGain
Email: press@egain.com
Tel: 408 636 4505

Nuance
Erica Hill
Email: erica.hill@nuance.com
Tel: 781-888-5518