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eGain issued three patents in real-time collaboration across digital and voice

Sunnyvale, California (May 6, 2015) – eGain (NASDAQ: EGAN), the leading provider of cloud customer engagement solutions, today announced the issuance of three patents to it by the US Patent Office. These patents are in the domain of rich, personalized customer collaboration across digital and voice channels.

  • Patent for invention 8682977 B1: Annotated chat, where customers can place chat text on specific areas of web pages to chat in context.
  • Patent for invention 8676895 B1: Concurrent cobrowse and phone interaction, where the phone conversation is enriched with simultaneous digital context and content.
  • Patent for invention 8825734 B2: Personalized digital navigation, where websites reduce customer effort by offering navigation and information presentation options—based on the user’s identity, preferences, and real-time interaction history—in a consistent manner across websites.

“Research studies show that customer frustration due to high effort is the biggest predictor of disloyalty,” said Ashu Roy, eGain CEO. “We can enable businesses to dramatically reduce that effort with these innovations in digital engagement.”

About eGain

eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To find out more about eGain software, visit http://www.egain.com/products/

Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).

Cautionary Note Regarding Forward-Looking Statements. This press release contains forward-looking statements within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995. These forward-looking statements include, among other matters, statements about the Company’s market opportunities, statements referring to organizational changes, changes as a result of risks related to our business in general and other risks detailed from time to time in eGain’s filings with the Securities and Exchange Commission, including eGain’s annual report on Form 10-K filed on September 12, 2014, and eGain’s quarterly reports on Form 10-Q, which are available on the Securities and Exchange Commission’s Web site at www.sec.gov. These forward-looking statements are based on current expectations and speak only as of the date hereof. The Company assumes no obligation to update these forward-looking statements.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

Media contact

eGain    
Meenakshi Sharma
Phone: 408-636-4505
Email: press@egain.com