Sunnyvale, CA (February 27, 2014): eGain (NASDAQ: EGAN), the leading provider of cloud-based customer engagement solutions, today announced that it will showcase its award-winning knowledge management solution at Microsoft Dynamics Convergence 2014 (booth #342). The event is scheduled to be held at the Georgia World Congress Center in Atlanta, Georgia on March 4-7, 2014.
“Good or bad customer service experiences are measured in terms of customer satisfaction, loyalty and advocacy. Scoring well may mean providing relevant answers to questions, via such channels as intuitive websites, embedded monitors in products, sentiment analysis, engaging and contextual content, support within Web-based communities, and fast, convenient and accurate service, all supported by a deep, rich, underlying knowledgebase solution,” writes Michael Maoz, VP and Distinguished Analyst for Gartner in the report titled, “Hype Cycle for CRM Customer Service and Support, July 23, 2013.”
Consistently recognized by premier industry analysts for over a decade, eGain Knowledge is trusted by enterprise clients around the world to deliver guided customer experiences across web, social, contact center and mobile touchpoints. The solution adds value to Microsoft CRM Dynamics and Microsoft Sharepoint as follows:
“Knowledge is power when it comes to customer engagement,” said Ashu Roy, eGain CEO. “eGain Knowledge complements systems of record like CRM, enabling delightful guided customer journeys across touchpoints.”
eGain’s customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world. To find out more about eGain software, visit http://www.egain.com/products/
Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
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