Sunnyvale, CA and Newbury, UK (July 20, 2018): eGain (NASDAQ: EGAN), the leading provider of cloud-based customer engagement solutions, today announced its integration with Apple Business Chat.
According to Gartner, requests for customer support through consumer mobile messaging apps will exceed requests for customer support through traditional social media by 2019*. Moreover, 56% of consumers surveyed in a Nielsen study would rather message a business than call customer service, and 67% expect to message businesses even more over the next two years.
Among key capabilities of the integrated solution are:
“Providing customer service where digital consumers ‘live’ is emerging as a business differentiator,” said Ashu Roy, eGain CEO. “This integration makes it easy to provide rich, conversational service through Apple Business Chat, guided by eGain knowledge and AI reasoning, and importantly, unified with traditional communication channels.”
For more information, visit www.egain.com/eGain-Solve-for-Apple-Business-Chat.
*Source: Gartner research note # G00326391, “Alternative Channels for Engaging Customers of the Future”
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To find out more about eGain, visit http://www.egain.com.
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