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eGain to showcase customer success and solution innovation at Digital+AI Day 2018 London

Consume innovation easy and leverage best practices to deliver DX success

Sunnyvale, CA and Newbury, UK (April 16, 2018): eGain (NASDAQ: EGAN), the leading provider of cloud-based customer engagement solutions, is hosting eGain Digital+AI Day on May 14, 2018 at The Brewery in London.

According to multiple research studies, 70-90% of digital transformation initiatives fail, largely due to point-solution spaghetti and unsynchronized innovation. eGain Digital+AI Day will showcase easy-to-consume innovations, at-scale customer success stories, and industry-leading next practices for DX (digital experience) success. Also, Digital Transformation (DT) experts will show how to operationalize your DX strategies in an agile, no-risk way.

Here are the highlights:

  • Keynote address: Ashu Roy, eGain CEO
    • Digital + AI: Connect More Dots
  • Thought leadership: Brian Manusama, Research Director, Gartner
    • Next-Gen Digital Experiences: Frictionless, Automated, Smart and Trusted
  • Customer success at scale with eGain
    • BT (EE)
    • Daimler AG (car2go)
  • Next practices and ideas
    • Easy AX: Digital-First Agent Desktop
    • AI, Knowledge, Analytics: 1-2-3-Punch for Service Transformation
    • Connected Analytics: From Theory to Practice
    • Why Everyone is Messaging and How to Cope
  • Demo lounge and expert access (open all day)

How to register

Note: All sessions are subject to change without notice.

About eGain

eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To find out more about eGain, visit

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

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eGain media contacts

Cynthia Tu
eGain Corporate
Phone: 408 636 4505

Jane Stewart
eGain Europe
Phone: +44 (0)1635 800087, Ext. 5118