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eGain to showcase customer success and solution innovation at Digital+AI Day 2018 London

Consume innovation easy and leverage best practices to deliver DX success

Sunnyvale, CA and Newbury, UK (April 16, 2018): eGain (NASDAQ: EGAN), the leading provider of cloud-based customer engagement solutions, is hosting eGain Digital+AI Day on May 14, 2018 at The Brewery in London.

According to multiple research studies, 70-90% of digital transformation initiatives fail, largely due to point-solution spaghetti and unsynchronized innovation. eGain Digital+AI Day will showcase easy-to-consume innovations, at-scale customer success stories, and industry-leading next practices for DX (digital experience) success. Also, Digital Transformation (DT) experts will show how to operationalize your DX strategies in an agile, no-risk way.

Here are the highlights:

  • Keynote address: Ashu Roy, eGain CEO
    • Digital + AI: Connect More Dots
  • Thought leadership: Brian Manusama, Research Director, Gartner
    • Next-Gen Digital Experiences: Frictionless, Automated, Smart and Trusted
  • Customer success at scale with eGain
    • BT (EE)
    • Daimler AG (car2go)
  • Next practices and ideas
    • Easy AX: Digital-First Agent Desktop
    • AI, Knowledge, Analytics: 1-2-3-Punch for Service Transformation
    • Connected Analytics: From Theory to Practice
    • Why Everyone is Messaging and How to Cope
  • Demo lounge and expert access (open all day)

How to register

Note: All sessions are subject to change without notice.

About eGain

eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To find out more about eGain, visit http://www.egain.com.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

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eGain media contacts

Cynthia Tu
eGain Corporate
Email: press@egain.com
Phone: 408 636 4505

Jane Stewart
eGain Europe
Email: press@egain.com
Phone: +44 (0)1635 800087, Ext. 5118