Sunnyvale, CA and Slough, UK (October 10, 2013): eGain (NASDAQ: EGAN), the leading provider of cloud-based customer engagement solutions, today announced the availability of eGain Mobile in November 2013. The solution makes mobile customer engagement a snap through existing or new apps, while unifying mobile engagement with other customer touchpoints.
According to Gartner, in-app purchases (IAPs) will account for 48 percent of app store revenue by 2017, up from 11 percent in 2012. Smart sales offers and real-time service assistance inside apps are increasingly becoming “must haves” to differentiate mobile experiences and to ensure customer satisfaction with mobile commerce.
eGain Mobile enables businesses to offer eGain-powered engagement options to mobile users through existing or new apps on the Android and iOS platforms. Capabilities include mobile virtual assistant, offers, chat, click-to-call, cobrowse, self-service, and notifications. The solution can be configured and deployed in minutes.
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eGain’s customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world. To find out more about eGain software, visit http://www.egain.com/products/
Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (USA), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.