Sunnyvale, CA (Mar 3, 2014): eGain (NASDAQ: EGAN), the leading provider of cloud-based customer engagement solutions, today announced that it has been featured on the 2014 KMWorld list of “100 Companies that Matter in Knowledge Management.” For the past fourteen years, knowledge management practitioners, theorists, analysts, vendors, and their customers and colleagues have come together to select the top 100 providers defining and exemplifying best practices in knowledge management.
“eGain continues to advance the state of the art in knowledge management by blending sparkling technology with a deep, fundamental commitment to customer success,” says Hugh McKellar, KMWorld editor-in-Chief.
Consistently rated #1 by premier industry analysts for over a decade, eGain Knowledge™ is trusted by enterprise clients around the world to deliver delightful, guided customer experiences across web, social, contact center, and mobile touchpoints. The solution helps improve contact center productivity and customer self-service adoption, improve sales, and reduce unwarranted product returns and field service visits.
The 2014 list will be published in the March issue of KMWorld magazine.
For more information on eGain knowledge management, visit:
KMWorld (www.kmworld.com) is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document and Knowledge Management, informing more than 40,000 subscribers about the components and processes – and subsequent success stories – that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc. (www.infotoday.com)
eGain’s customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world. To find out more about eGain software, visit http://www.egain.com/products/
Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.egain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.