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eGain to host Digital + AI Day 2016 in Chicago

Event will feature thought leadership, cutting-edge innovation and proven best practices to accelerate digital transformation in customer engagement

Sunnyvale, CA (May 19, 2016): eGain (NASDAQ: EGAN), the leading provider of cloud-based customer engagement solutions, is hosting eGain Digital + AI Day on October 11, 2016 in Chicago. The event will build on the success of eGain Digital Day London, which was sold out with a 30% increase in attendance year over year and transformational success stories presented by CxO’s representing eGain clients EE (formerly Everything Everywhere, now part of BT Group) and HMRC (Her Majesty’s Revenue and Customs).

Catering to our North America clients, this conference will again bring together analysts, customers, and partners. Free to attend, the event will focus on accelerating digital transformation with Artificial Intelligence (AI) and analytic insights.

Date and venue

  • Date: October 11, 2016
  • Venue: Hyatt Regency O’Hare, Chicago


  • Digital Customer Experience–State of Industry and How to Win in 2017: Keynote by Ian Jacobs, Senior Analyst, Forrester Research
  • Digital + AI– 1-2 Punch for CX Transformation: Keynote by Ashu Roy, eGain CEO
  • Real-world success stories from Fortune 500 eGain clients
    • From Phone Agents to Digital Advisors: A Knowledge-Powered
      Service Transformation Journey at a Leading Financial Service Provider
    • AI that Works, Scales and Learns: Ambient Knowledge-Powered Assistance for Customers, Agents, and Branch Employees at a Leading US Bank
  • Best practice sessions
    • De-risking agile digital transformation
    • Knowledge personalization for easier consumption
    • AI-driven contact center optimization
    • 360 degree customer journey analytics
  • Demo lounge (open all day), featuring:
    • In-depth look at eGain technology and methodology innovations
    • Easy access to eGain best-practice experts

How to register


Note: All scheduled sessions are subject to change without notice.

About eGain

eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To find out more about eGain, visit

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

Media contact

Meenakshi Sharma
Phone: 408-636-4505