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eGain appoints Rex Dorricott as GM for EMEA

Sunnyvale, CA and Slough, UK (November 13, 2014): eGain (NASDAQ: EGAN), the leading provider of cloud-based customer engagement solutions, today announced that it has appointed Rex Dorricott as General Manager for EMEA. As part of the executive leadership team, Mr Dorricott will drive business performance and customer success for the region. He will also continue to oversee eGain’s management and analytics products.

Mr Dorricott was the CEO of Exony until its recent acquisition by eGain, guiding Exony to a leadership position in the contact center management and analytics space. He brings to eGain a strong track record of business success and technology innovation with more than 20 years of experience in the industry.

“Over the past three months, I’ve been impressed by Rex’s effective leadership in driving rapid change through influence and example. As a result, we have successfully integrated Exony with eGain much faster than planned. In his expanded role, Rex will lead our EMEA leadership team to accelerate and optimize our execution.” said Ashu Roy, eGain CEO.

About eGain

eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To find out more about eGain software, visit

Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit or call our offices: +1-800-821-4358 (US),
+44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

eGain media contacts


  • 408-636-4505 (North America)
  • 44 (0)1635 271555 (EMEA)