Customer service chatbots (aka virtual customer assistants, virtual agent, business concierge, etc.) are at the peak of the hype cycle but some of the shine is starting to fade due to much-publicized failures (e.g., Facebook Messenger bots, which failed 70% of the time).
Moreover, consumers do face real pain points in using chatbots. Chatbots.org, a global community devoted to the promotion of AI for business and societal value, surveyed over 3,000 consumers in the US and the UK to find out what their biggest hurdles were.
Want to know more? Join eGain Corporation and Chatbots.org for the upcoming webinar. We look forward to seeing you!
Date: September 12, 2018 | Time: 11 am Pacific Time
This webinar is over, but we do have an infographic that you can download.