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Technical Project Manager

eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To learn more about eGain, follow us on LinkedIn and Twitter, or browse our website.

We are currently looking for Technical Project Managers for our PSO team. The candidates will be located at Washington D.C, Atlanta, GA, Chicago, IL.


POSITION: TECHNICAL PROJECT MANAGER

Locations: Washington (DC), Atlanta (GA), Chicago (IL)

Experience: 3 to 5 years

Job description

As a Technical Project Manager on our Professional Services team, the candidate will be responsible for all aspects of project and risk management for new and existing client implementations. This hands-on position requires experience in delivering cloud services implementations with external clients and partners on a day-to-day basis as well as coordination with internal cross-functional teams.

Qualified candidate must be able to multi-task, possess excellent interpersonal and communication skills, have an attention to detail, and a commitment to client satisfaction and success. Candidates must be comfortable working in a fast-paced environment. Candidates must have experience with both Agile and traditional project management principles and be able to blend both methodologies to deliver high value projects on time, within scope, on budget, and of high quality.

Responsibilities

  • Deliver services implementations in a SaaS model efficiently
  • Communicate (written and verbal) effectively with internal and external stakeholders
  • Articulate technical requirements to business stakeholders.

To apply

Send your resume and cover letter in MS Word to hiring@egain.com, and include the position in the subject line of the email.