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Senior Strategic Client Director

eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To learn more about eGain, follow us on LinkedIn and Twitter, or browse our website.

We have open positions in the Sales team in our UK office at Newbury.


Location: Newbury, UK

Experience: 8+ years

Job description

Responsible for leading the sales effort of cloud enterprise applications into new logo prospects, within the territory of Europe, Middle East and Africa. Revenue objectives will be met through implementing effective sales strategies in delivering eGain’s customer experience suite of solutions to enterprise companies across multiple sectors. Effective solution selling skills will be required to position the business value that these applications can deliver to operational executives and Line of Business owners. This role is the most senior IC role in the sales team, is UK-based, and will include frequent national and international travel (mainly across mainland Europe).


  • Drive £400k to £2m+ deals to closure in a highly competitive market place
  • Achieve targets set by the company
  • Use resources effectively, including pre-sales engineers, professional services personnel, digital transformation directors, and executive resources to win new business
  • Develop contacts into leads and work through the entire sales cycle, including responding to RFPs, writing proposals and quotations, license negotiation and all other aspects of the sales cycle
  • Network and sell with eGain’s VAR and Service Provider channel, developing direct relationships within partners aligned to the territory you are assigned
  • Identify, develop and articulate the compelling value proposition to prospective customers and current end users
  • Provide confident, high-energy presentations and proposals, and lead meetings with minimal guidance or supervision
  • Actively identify and address business questions demonstrating meticulous follow-up and responsiveness to customers and internal staff
  • Ensure that individual and team actions build the organisation’s reputation for excellent business practices
  • Gather data from prospects and customers to properly qualify business potential to produce reliable business forecasting
  • Contribute to the development of the EMEA sales team, proposing improvements to process likely to increase sales efficacy and efficiency


  • Understanding of multiprocess & complex sales cycles and ability to sell at senior levels of a Fortune 500 account, preferably whilst working for a high-value business applications software vendor
  • 8+ years of successful direct sales experience of high value software applications, at least 5 years of which should be of selling software solutions within the financial services, telco, retail, central government or utilities sectors
  • Experience of selling customer experience software solutions to Fortune 500 prospects
  • Relevant sector experience from a company such as Eptica, Verint, Moxie, Oracle, Salesforce, Microsoft, Genesys, would be an advantage
  • Understanding of the contact centre or CRM space would also be an advantage
  • Excellent written and verbal skills
  • Graduate qualification preferred
  • Ability to work both independently and as a team member
  • Proven new business prospecting skills
  • Proven track record of meeting and exceeding “New Business” quota targets
  • Strong business ethics
  • Strong business network
  • Knowledge of MEDDIC qualification framework is desirable

Desirable skills

  • Ability to speak another language is highly desirable, particularly German, French, Italian and Spanish

To apply

Send your resume and cover letter in MS Word to, and include the position in the subject line of the email.