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Strategic Client Director

eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To learn more about eGain, follow us on Facebook and Twitter, or browse our website.

We are looking to fill the position of Strategic Client Director in the Sales team at our Newbury, UK office.


Location: Newbury, UK

Job description

The Strategic Client Director shall be responsible for leading the sales effort of cloud enterprise applications into new logo prospects, within the territory of UK. Revenue objectives will be met through implementing effective sales strategies in delivering eGain’s eService suite of solutions to enterprise companies in the BFSI (Banking, Financial Services & Insurance) sector and Travel, Transport, Gaming, Utilities, Manufacturing sectors. Effective solution selling skills will be required to position the business value that these applications can deliver to operational executives and Line of Business owners.


  • Drive £150K to £500K+ deals in a highly competitive market place
  • Achieve targets set by the company
  • Use resources effectively, including Pre-sales Engineers, Professional Services personnel, and executive resources to win new business
  • Develop contacts into leads and work through the entire sales cycle, including responding to RFPs, writing proposals and quotations, license negotiation and all other aspects of the sales cycle
  • Identify, develop and articulate the compelling value proposition to prospective customers and current end users
  • Provide confident, high-energy presentations and proposals, lead meetings with minimal guidance or supervision
  • Actively identify and address business questions demonstrating meticulous follow-up and responsiveness to customers and internal staff
  • Ensure that individual and team actions build the organization’s reputation for excellent business practices
  • Gather data from prospects or customer to properly qualify business potential to produce reliable business forecasting and contract


  • Understanding of multiprocess & complex sales cycles and ability to sell at senior levels of a Fortune 500 account, preferably while working for a high-value business applications software vendor
  • 8+ years of successful direct sales experience of high value software applications, at least 5 years of which should be selling software solutions within either the BFSI or travel, transport, gaming, utilities, manufacturing sectors
  • Experience of selling customer experience software solutions to Fortune 500 prospects
  • Relevant sector experience from a company such as Eptica, KANA, Inquira, Moxie, Oracle RightNow, New Voice Media, Interactive Intelligence, Genesys, would be an advantage
  • Understanding of the contact centre or CRM space would also be an advantage
  • German language skills required
  • Excellent written and verbal skills
  • Graduate qualification preferred
  • Ability to work both independently and as a team member
  • Proven new business prospecting skills
  • Proven track record of meeting and exceeding New Business quota targets
  • Strong business ethics
  • Strong business network
  • Ability to travel within UK

If you are interested in this position, please send your CV to