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Product Marketing Writer

eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centres help clients deliver connected customer journeys in an omnichannel world. To learn more about eGain, please visit http://www.egain.com/.

We are currently looking for Product Marketing Writer to be a part of our Marketing team in Sunnyvale, CA.


POSITION: PRODUCT MARKETING WRITER

Location: Sunnyvale, CA

Experience: 4 – 6 Years

Responsibilities

Create product marketing deliverables

  • Solution overviews
  • Product pages on website
  • Product/solution presentations
  • Product/solution-centric white papers
  • Client case studies
  • Other deliverables, based on skillset

Enable pre-sales and sales teams

  • Work with pre-sales to create demos
  • Make it easy to find and consume content
  • Educate pre-sales and sales team on how to pitch products

Must have qualifications/skills

  • 4-6 years of experience in product and solution marketing writing in technology, preferably B2B SaaS software
  • Outstanding communication skills—verbal, writing and collaboration, as demonstrated in the interview process
  • Track record of delivering results with speed and quality
  • Undergraduate degree in technology with strong writing skills (or other major with experience in tech marketing)

Good-to-have qualifications/skills

  • Experience in CRM, customer engagement, customer service management, contact center management, ebusiness, knowledge management or closely related space
  • Good understanding of the above market spaces, including current trends and competitive dynamics

To apply

Send your resume and cover letter in MS Word to hiring@egain.com, and include the position in the subject line of the email.