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Product Marketing Writer

eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centres help clients deliver connected customer journeys in an omnichannel world. To learn more about eGain, please visit

We are currently looking for Product Marketing Writer to be a part of our Marketing team in Sunnyvale, CA.


Location: Sunnyvale, CA

Experience: 4 – 6 Years


Create product marketing deliverables

  • Solution overviews
  • Product pages on website
  • Product/solution presentations
  • Product/solution-centric white papers
  • Client case studies
  • Other deliverables, based on skillset

Enable pre-sales and sales teams

  • Work with pre-sales to create demos
  • Make it easy to find and consume content
  • Educate pre-sales and sales team on how to pitch products

Must have qualifications/skills

  • 4-6 years of experience in product and solution marketing writing in technology, preferably B2B SaaS software
  • Outstanding communication skills—verbal, writing and collaboration, as demonstrated in the interview process
  • Track record of delivering results with speed and quality
  • Undergraduate degree in technology with strong writing skills (or other major with experience in tech marketing)

Good-to-have qualifications/skills

  • Experience in CRM, customer engagement, customer service management, contact center management, ebusiness, knowledge management or closely related space
  • Good understanding of the above market spaces, including current trends and competitive dynamics

To apply

Send your resume and cover letter in MS Word to, and include the position in the subject line of the email.