eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centres help clients deliver connected customer journeys in an omnichannel world. To learn more about eGain, please visit http://www.egain.com/.
We are currently looking for Product Marketing Writer to be a part of our Marketing team in Sunnyvale, CA.
POSITION: PRODUCT MARKETING WRITER
Location: Sunnyvale, CA
Experience: 4 – 6 Years
Create product marketing deliverables
- Solution overviews
- Product pages on website
- Product/solution presentations
- Product/solution-centric white papers
- Client case studies
- Other deliverables, based on skillset
Enable pre-sales and sales teams
- Work with pre-sales to create demos
- Make it easy to find and consume content
- Educate pre-sales and sales team on how to pitch products
Must have qualifications/skills
- 4-6 years of experience in product and solution marketing writing in technology, preferably B2B SaaS software
- Outstanding communication skills—verbal, writing and collaboration, as demonstrated in the interview process
- Track record of delivering results with speed and quality
- Undergraduate degree in technology with strong writing skills (or other major with experience in tech marketing)
- Experience in CRM, customer engagement, customer service management, contact center management, ebusiness, knowledge management or closely related space
- Good understanding of the above market spaces, including current trends and competitive dynamics
Send your resume and cover letter in MS Word to firstname.lastname@example.org, and include the position in the subject line of the email.