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Product Management Intern

eGain’s cloud-based customer engagement platform powers digital-first experiences for leading brands like LLBean, Lands’ End, Comcast, and CVS. Built on deep, scalable technology in AI, Knowledge, and Analytics, eGain stands out as the most open, innovative, and comprehensive suite for omnichannel service at scale. We partner with Amazon, Apple, Facebook, Cisco, and Twilio to offer next-generation customer experience automation.

eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To learn more about eGain, follow us on LinkedIn and Twitter.

The Product Management Research Intern will be a part of our sales team.


POSITION: PRODUCT MANAGEMENT INTERN

Location: Sunnyvale, CA

Experience: Fresher

Job description

eGain is developing a new product. This product management / research internship is the chance to work from the very beginning on fleshing-out an offering in the digital customer engagement, artificial intelligence-enabled product space. This new product will be used by eGain’s enterprise clients to enable their customer-facing agents to more effectively deliver advice and to support customers, post-consultation, as they execute that advice.

You will work directly with the general manager and product owner as part of a lean, fast-moving team.  Your specific focus will be to conduct research, synthesize findings, and develop a point of view for topics, such as:

  • How can a client agent / representative best deliver advice so that the customer follows that advice?
  • What behavioral psychology principles can eGain deploy to increase the likelihood of customer success executing our client agent’s advice?
  • What are best practices from other apps or software solutions to deliver advice, follow-up, and celebrate client customer progress?
  • What are best practices in gamification to motivate consumers to follow the advice of a company call center or store-based agent?

Strong research and synthesis skills are a must. Course work and familiarity with behavioral economics and / or decision sciences are a plus. The ideal candidate will be completing their junior year of college course work.

The position is in our Sunnyvale, California, US office. It’s a ten-week internship starting on, or anytime
after, May 1.

To apply

Send your resume and cover letter in MS Word to jdodmani@egain.com, and include the position in the subject line of the email.