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Presales Representative

eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To learn more about eGain, follow us on LinkedIn and Twitter, or browse our website.

We are currently looking for a presales consultant graduate who will become a part of our presales team.


Location: Sunnyvale, CA

Experience: 0 – 2 years

Job description

Will use in-depth product knowledge to provide technical expertise to Sales and the Customer through presentations and product demonstrations. Assist Sales staff in assessing potential applications of eGain products to meet customer needs. Build demos based on customer requirements to demonstrate feasibility of the solution. Provide consultation to prospective users.  Respond to RFPs and RFIs.


  • Support the sales process along with the Sales team. Contribute to the win.
  • Conduct detailed analysis of prospects’ needs, identify their business problem, develop appropriate solutions and build financial justification.
  • Build and present tailored demonstrations, proving the solution using scenario/use case
  • Work closely with Sales, Professional Services, Product Management and Partners/Resellers to compile RFx response.
  • Work on all Presales activities required to win
  • Act as the knowledge resource for the Sales team
  • Answer technical and product related questions from our prospects and partners


  • Bachelor’s Degree
  • Self-starter
  • Tech-savvy
  • Excellent problem solving and analytical reasoning skills
  • Capable of learning new technologies quickly
  • Can-do attitude
  • Collaborate skills
  • Excellent written and oral communication skills

To apply

Send your resume and cover letter in MS Word to and  kindly do include the position name in the subject line of the email.