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Pre-Sales Consultant

eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To learn more about eGain, follow us on LinkedIn and Twitter, or browse our website.

We are seeking self-motivated team members with excellent communication skills who will be able to present and demonstrate how the eGain solution can add value during prospect meetings at C-Level.


POSITION: PRE-SALES CONSULTANT

Location: Newbury, UK

Experience: 8 to 12 years

Job description

The Pre-Sales Consultant will be focused on providing prospects with an understanding of how the eGain solution can add value to their organisation. This is achieved through a combination of requirements gathering, demonstrations, providing responses to Proposals, architecture design, running pilots. The provision of general Sales Support to the Account Management Team, Partners team and Customer Success Management (CSM) team. The Pre-Sales Consultant will report to the Director Pre-Sales.

The Pre-Sales team currently consists of 5 people. As a pool of resources, the pre-sales team interact with the Direct Sales team focused on Prospects, the CSM team focused on existing customers, the Partner team focused on Partners, and Professional Services who are engaged with deploying applications.

Responsibilities

The role of the Pre-Sales Consultant is made up of two areas:

  • The first is to provide support for the Sales organisation during the Sales Process. This will include:
    • Product demonstrations and presentations to prospects.
    • Responding to requests for proposals.
    • Understanding the prospects business requirement and creating custom demonstrations that show the value of the eGain proposition.
  • The second area is to maintain a technical relationship with existing customers and provide them with agreed areas of support so as to maximise the sales potential of that customer.

Must-have skills

  • Previous presales experience in a solution-selling environment. Any previous experience of working for a competitor in a similar position would be a strong advantage.
  • Strong communication skills (written & verbal), including excellent presentation and product demonstration skills, for both internal and external audiences.
  • Ability to build relationships with business and technical contacts at all levels in client organisations.
  • Ability to work in UK and travel throughout Europe easily, within short notice and, potentially, worldwide to meet the needs of the business.

Desirable skills

  • Previous presales experience in the customer care / support environment
  • Good understanding of call centres and call centre processes
  • Good understanding of Java / J2EE software applications as they relate to enterprise applications
  • Good understanding of the benefits of Knowledge in an omnichannel world
  • Working knowledge of HTML, CSS, JavaScript, SQL

To apply

Send your resume and cover letter in MS Word to hiring@egain.com, and include the position in the subject line of the email.