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Digital Transformation Consulting Graduates

eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To learn more about eGain, follow us on LinkedIn and Twitter, or browse our website.

We are currently looking for DT Consulting Gradates to be a part of our Sales-Digital Transformation team.


POSITION: DIGITAL TRANSFORMATION CONSULTING GRADUATES

Location: Washington, DC or surroundings ONLY

Experience: 0 (up to 1 year preferred)

eGain is looking for bright, enthusiastic and curious team players to become a part of our Digital Transformation (DT) team based out of eGain’s EMEA HQ in Newbury. The successful candidate will work under the guidance of the Head of Digital Transformation, understanding, developing and communicating best practices, both to support internal teams and to guide eGain’s clients to utilise the eGain SaaS products to gain maximum value.  As part of this process, the successful candidate will develop a thorough understanding of, and the ability to effectively use, our Knowledge Management and AI suite of products.

Being a graduate role, experience isn’t vital, but coming to work with a positive attitude and an eagerness to learn will certainly be acknowledged and rewarded. You will be supported by targeted training, mentoring and development opportunities.

Responsibilities

  • Be digitally savvy
  • Be commercially aware
  • Have great written and verbal communication skills
  • Have good analytical skills and the ability to work in virtual teams to resolve issues
  • Be willing and able to travel to customer sites within the UK and worldwide, and other eGain international locations, as required
  • Have the right to work in the UK

These skills are not only essential for successful interaction with our clients, but also to collaborate with different parts of eGain organization, such as support, finance, sales, professional services and product marketing – coordinating virtual teams.

At the end of the twelve-month programme, you will be given the opportunity (subject to your performance in the programme and your aptitude) to progress your career within the DT team or to join another group within eGain.

Salary and benefits

eGain offers a competitive salary and a comprehensive and flexible benefits package, including paid leave, medical insurance, stock options, employee assistance program, Perkbox, ability to buy and sell holidays, salary sacrifice for tax savings and additional pension contributions.

How to apply

  • Submit your CV and cover letter to jdodmani@egain.com
  • As part of the process, you will be asked to complete a pre-screening online assessment, and the shortlisted applicants will be invited for an interview
  • Selection into our Graduate programme will launch you in an exciting career at the intersection of technology, business and consumers at eGain
  • Our recruitment team will review applications and contact those individuals we wish to take forward
  • We will conduct an online assessment followed by an onsite interview for the short-listed candidates at the eGain office in Newbury, UK
  • If successful, you will receive a formal offer in writing (subject to regulatory requirements and relevant checks) and can expect to join in January 2019