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Delivery Manager

eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To learn more about eGain, follow us on Facebook and Twitter, or browse our website.


POSITION: DELIVERY MANAGER

Location: Atlanta, Tampa (Remote)

Job description

As a Delivery Manager on our Professional Services team, the candidate will be responsible for all aspects of project and risk management for new and existing client implementations. This hands-on position requires experience with external clients on a day to day basis as well as coordination with internal departments. Qualified candidates must be a multi-task leader, possess excellent interpersonal skills, have an attention to detail, and a commitment to client satisfaction and success. Candidates must be comfortable working in a fast-paced environment, as well as able to thrive in an environment with tight deadlines, multiple priorities, and limited resources. Candidates must have experience with both Agile and traditional project management principles and be able to blend both methodologies to deliver high value projects on time, within scope, on budget, and at high quality.

Responsibilities

  • Deliver quick value services efficiently while maintaining high quality standards
  • Prioritize and manage several projects with minimal manager oversight
  • Drive project timelines, enforce scope, and schedule while focusing on regular and timely delivery of value
  • Organize and lead project status and working meetings, prepare and distribute progress reports, manage risks and issues, and adapt to deviations from plans
  • Identify and effectively communicate with internal and external stakeholders
    • Includes client, partners, and internal departments
  • Apply where applicable Change Management best practices
  • Execute projects on time and on budget while quickly surfacing value to client
  • Manage and empower a diversified team, which includes on-site and off-shore consultants

Qualifications

  • Bachelor’s degree in a technical discipline preferred
  • Minimum 5 years of experience as a Project Manager, primarily with external clients
  • PMP and Agile certification preferred
  • Willingness to travel (25%) and work extended hours on an as-needed basis
  • Strong verbal and written communication and interpersonal skills
  • Excellent organizational, project management, communication, and presentation skills
  • Ability to multitask and prioritize
  • Monitors deliverables on a daily basis, identifies critical paths and obstacles
  • Ability to negotiate effectively and collaborate with cross functional teams
  • Client management experience
  • Solid knowledge of full software project life cycle and ability to comprehend enterprise software architecture

Attributes

  • Proactive and diligent
  • Collaborative and transparent
  • Hungry to make a difference
  • Aligned with eGain values and strategy
  • Multitasker who flexes well

To apply

Send your resume and cover letter in MS Word to hiring@egain.com, and include the position in the subject line of the email.