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Business Analyst

POSITION: BUSINESS ANALYST

Location: Sunnyvale, CA

Description

In this role you will identify, manage, and track priority initiatives that elevate the services and solutions we offer to eGain prospects and customers. You will support PS leadership by building cases analyses, cost benefit models, etc. We are looking for a candidate who has the right mix of business skills to successfully deliver complex cross-functional projects.

Responsibilities

  • Drive customer success and transformation by driving execution of leading key initiatives for the Professional Services—Business Development organization
  • Work with Account/Sales teams to manage the pre-sales process with clients and take ownership throughout the opportunity lifecycle, from initial qualification to closure of the deal
  • Approach and uncover business/technical needs, collaborating with others to develop value propositions, and propose effective solutions

Requirements

  • 2 to 3 years as a Business Analyst
  • Bachelor’s degree in Business or a related subject
  • Excellent writing and verbal communication skills to effectively interact, influence, and communicate at various levels of the organization
  • Capable of lead gathering functional requirements from internal and external customers
  • Skills in multi-tasking and prioritizing issues, while negotiating and setting appropriate expectations
  • Ability to develop and maintain project schedules and timelines
  • Ability to track project financial estimates and budget
  • Experience in creating SOWs and responding to RFPs is preferred
  • Ability to grasp technical concepts quickly, and to adapt and respond to change
  • Willingness to travel domestically (up to 25%)

 

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