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Associate Project Manager

eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To learn more about eGain, follow us on Facebook and Twitter, or browse our website.

We are currently looking for a candidate for the role of Associate Project Manager to join our Cloud Operations team in Pune, India.


POSITION: ASSOCIATE PROJECT MANAGER

Location: Pune

Experience: 4 to 6 years

Job description

The Associate Project Manager will have to manage the successful delivery of product- & service-based solutions to the eGain cloud customer base, and support continuous improvement in eGain Cloud project delivery processes and operations.

Responsibilities

Project management

Coordinate all aspects of the eGain product or customized service offering project for internal or external customers. The candidate is responsible for the complete delivery of the eGain cloud solutions from inception to production. This involves a wide array of activities such as out-of-the-box software product deployments, major or minor eGain product upgrades, system integration, and management of customizations or consulting projects/engagements. The candidate will have to:

  • Create and manage project plans, and adapt such plans to rapidly changing conditions and scope
  • Plan and manage fulfilment of Project Resourcing through defined project management methodologies
  • Set and manage internal or external client expectations, communicating in writing and orally with all stakeholders (customers and internal key personnel)
  • Provide effective Risk Management to customer’s project leadership in order to achieve objectives and milestones and to manage expectations
  • Lead review of deliverables prepared by the eGain team before customers start using the services in the cloud
  • Establish and deliver effective communication plans for each project
  • Ensure projects are on time, on budget, and follow defined quality management procedures
  • Resolve and escalate issues in a timely fashion and involve appropriate stakeholders
  • Foster strategic business relationships with the customers’ key business and technical leaders (both personal and for Account Management function)

Consulting (Solution building and business analysis)

For projects requiring customizations and consulting, responsibilities include:

  • Interaction with internal stakeholders from Pre-Sales, Sales, Product Engineering, Product Management, Professional Services, Technical Support and other members of cross-functional teams within eGain to coordinate different aspects of a project
  • Interaction with key stakeholders at the client-end including visits to client site from time to time on a project need basis, or identification of “remote arm” resources that will fulfill the role in remote geographies
  • Flexible work schedule to join teleconferences to suit co-workers and clients dispersed across geographies

Technical oversight

The Cloud Project Manager plays a technical role and should be in a capacity to:

  • Have a clear understanding of the eGain product
  • Take the lead for all technical project requirements, product issues, product defects impacting the project, and product enhancement requests
  • Efficiently coordinate with all stakeholders and track issues to closure

Requirements

  • BE / BTech engineering graduate
  • Formal project management training and certification such as PMP or Prince2 practitioner will be an added advantage
  • At least 2-3 years of work experience  in a project management or similar role and/or have an overall Cloud Operations related work experience of 4-6 years
  • Experienced of working with remote, globally dispersed teams
  • Track record in customer relationship across different geographies
  • Familiarity with technical aspects of web applications and some hands-on experience in Java/J2EE or related web technologies will be preferred
  • Experienced in working end-to-end in the entire software development lifecycle
  • Experienced in overseeing the implementation and integration of Client-Server solutions in customer environments
  • Excellent written and verbal communication skills
  • Excellent problem solving and attention to detail

To apply

Send your resume and cover letter in MS Word to hiring@egain.com, and include the position in the subject line of the email.