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Associate Project Manager

eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To learn more about eGain, follow us on LinkedIn and Twitter, or browse our website.

We are looking for highly experienced Associate Project Managers to join our Cloud Operations team in Pune.


POSITION: ASSOCIATE PROJECT MANAGER

Location: Pune, India

Experience: 7 to 8 years

Job description

To manage the successful delivery of product- & service-based solutions to the eGain customer base and support continuous improvement in eGain project delivery processes and operations.

Responsibilities

PROJECT MANAGEMENT

Coordinate all aspects of  the eGain product or customized service offering project for a client, from inception to implementation. This  may involve out-of-the-box software implementation, system integration, product customizations  or consulting projects/engagements. You will be expected to:

  • Create and manage project plans, revising as appropriate to meet changing project conditions and scope
  • Plan and manage fulfillment of Project Resourcing through defined project management methodologies
  • Set and manage client expectations
  • Provide effective Risk Management to customer’s project leadership in order to achieve objectives and milestones while also supporting scope change, as needed
  • Support review of deliverables prepared by team before transmission to client
  • Establish and deliver effective communication plans for each project
  • Ensure projects are on-time, on-budget, and follow defined quality management procedures
  • Resolve and/or escalate issues in a timely fashion
  • Foster strategic business relationships within customers’ key business and technical leaders (both personal and for Account Management function)

CONSULTING (SOLUTION BUILDING AND BUSINESS ANALYSIS)

  • Interaction with internal stakeholders from Pre-sales, Sales, Product engineering, Product management, Technical support and other members of cross-functional teams within eGain to coordinate different aspects of a project
  • Interaction with key stakeholders at the client-end, including visits to client site from time to time based on the needs of a project
  • Flexible work schedule to join teleconferences to suit coworkers and clients dispersed across geographies

TECHNICAL OVERSIGHT

  • Have a clear understanding of eGain products
  • Have a clear high-level technical understanding of all technical project requirements, product issues, product defects impacting the project and product enhancement requests to be able to efficiently coordinate with all stakeholders and track issues to closure

RESPONSIBILITIES (NOT IN SCOPE)

  • Does not have responsibility over product development but does have overall project management responsibility with regard to implementation for a client
  • Does not have any people management responsibilities

Requirements

EDUCATION

  • B.E / B.Tech  from a premier institute
  • Formal project management training and certification such as PMP or Prince2 practitioner will be an added advantage

WORK EXPERIENCE

  • At least  2-3 years of work experience  in a project management role and an overall work experience of 8-10 years
  • Experienced in working with Remote Globally Dispersed teams

TECHNICAL SKILLS

  • Familiarity with technical aspects of web applications and some hands-on experience in Java/J2EE or related web technologies will be preferred
  • Experience of working end-to-end in the entire software development lifecycle
  • Experienced in overseeing the implementation and integration of client-server solutions in customer environments

SOFT SKILLS

  • Excellent written & verbal communications skills
  • Excellent problem-solving skills and attention to detail

To apply

Send your resume and cover letter in MS Word to hiring@egain.com, and include the position in the subject line of the email.