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Accounts Receivable Accountant

eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To learn more about eGain, follow us on LinkedIn and Twitter, or browse our website.

We are currently looking for an Accounts Receivable Accountant to be a part of our finance team at the HQ in Sunnyvale, California.


Location: Sunnyvale, CA

Experience: 0 to 2 years

Primary responsibilities

  • Process contracts received from Legal
  • Maintain customer onboarding and accuracy of customer database records
  • Collection and allocation of payments
  • Maintain accounts receivable customer files
  • Prepare JEs and related account reconciliations
  • Prepare bank deposits; process cash receipts and reconcile variances that occur in the application of cash
  • Investigate and resolve customer and internal queries
  • Researching and resolving payment discrepancies
  • Support global sales teams with questions about billing and contracts
  • Understand the Company’s products and business model to identify potential areas which would improve or streamline revenue related operations
  • Ensure all renewals are processed in a timely manner
  • Assist with billing and revenue teams, as necessary
  • Ensure compliance of policies and document/ update all procedures as needed for Sarbanes Oxley
  • Perform ad hoc projects as necessary
  • Assist with accounting projects as needed, including annual external audit
  • Work cross-functionally with Tech Support, Marketing, Sales, and Sales Support, according to need
  • Assist AP and GL as needed

Preferred qualifications

  • BA degree in Accounting or other Finance-related field preferred
  • Working knowledge of NetSuite and Microsoft Dynamics
  • Strong working knowledge of MS Excel including formulas, pivot tables, and v-lookups
  • Must be customer service-oriented, with the personality to interact professionally with customers and employees internationally, via email or phone calls, and be responsive in a timely manner to resolve issues or requests that arise

To apply

Send your resume and cover letter in MS Word to, and include the position in the subject line of the email.