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Account Director

eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To learn more about eGain, follow us on LinkedIn and Twitter, or browse our website.

We are currently looking for an account director to be a part of our Sales team in North America.


POSITION: ACCOUNT DIRECTOR

Location: Northeast, US (Remote—Chicago, IL preferred)

Experience: 5+ years’ successful track record in complex solutions-selling and prospecting roles

Responsibilities

  • Aggressively pursue new logo relationships and build pipeline for new business opportunities
  • Identify, develop, and grow business opportunities to meet customer needs and sales quota objectives
  • Work with our partner network and channel team to recognize and capitalize on new opportunities
  • Build long-term customer relationships and provide important, measurable benefits to customers’ businesses
  • Work with the delivery teams to ensure continuing customer satisfaction and to develop areas of additional revenue
  • Deliver high quality customer presentations to VP and C-level audiences
  • Work with the marketing and product development teams to determine future product direction, based on current and future customer needs
  • Navigate accounts, create and execute strong close plans
  • Create, maintain and execute on a account / sales plan and forecast accurately in a volatile SaaS environment

Must-have qualifications and skills

  • Four-year college degree required
  • Sold to customer service departments
  • Experience of selling contact center solutions to business and IT leaders
  • Sold customer experience software
  • Successful track record in digital communications
  • Preference given to having sold knowledge management software
  • Sold software used in website deployments
  • Sold to marketing or eCommerce departments
  • Experience in small company environment or ability to adapt to a small company
  • Strong VP and C-level relationships in a variety of industries
  • Sold SaaS solutions
  • Ability to identify unique sales opportunities from initial meetings, understand a technical discovery process
  • Ability to co-create solutions with prospects and customers that provided measurable ROI and customer referenceability
  • Self-starter, highly motivated, and able to work independently in a virtual team setting
  • Proven hunter with ability to close new logo business opportunities
  • Proven ability to navigate accounts and creat and execute on strong sales and account plans
  • Proven track record exceeding annual sales quotas in the range of $1.5M—$2M

Good-to-have qualifications and skills

  • Should be a hunter, not a farmer
  • Selling experience in contact center solutions / omnichannel solutions

Heuristics

  • Should have ideally worked in call/ contact center environments
  • Should be able to travel to other offices of eGain and customer offices
  • Five plus years of experience in selling Enterprise Application Software in a direct quota bearing role

To apply

Send your resume and cover letter in MS Word to hiring@egain.com, and include the position in the subject line of the email.